Guest Service Customer

Rajesh Meerashe

Professional Bartender *+ Years in Luxury Hospitality & Cruise Industry

Email: *********@*****.*** Phone: +91-984**-***** Location: Nanded, India Professional Summary

Experienced and certified bartender with 9+ years in luxury hospitality and cruise line service. Skilled in mixology, guest engagement, inventory management, and staff training. Proven record of excellence including a USPH score of 99%, Top Comment Card Winner, and key contributions to the launch of Margaritaville at Sea. Core Skills

• Mixology & Cocktail Creation

• Guest Service & Upselling

• Beverage Inventory & Cost Control

• Team Training & Development

• Fine Dining & Luxury Hospitality

• Service Recovery & Client Relations

Additional Skills

• Motivational Team Leader

• Builds Rapport Easily

• Active Listening

• Customer Service Excellence

• Marketing & Promotion

• Socializing & Networking

• Highly Organized

• Fast Learner

Professional Experience

Norwegian Cruise Line – Bartender Sept 2016 – Present

• Delivered high-quality bar service on international cruise ships, preparing 100+ cocktails daily.

• Trained and mentored junior bartenders to ensure compliance with company standards.

• Key team member in the launch of Margaritaville at Sea on Norwegian Breakaway.

• Managed beverage inventory, reducing waste by 15% through improved controls. JW Marriott, Bangalore – Guest Service Associate (Bar Uno) Dec 2013 – Aug 2015

• Served premium beverages in a luxury bar environment.

• Achieved top guest satisfaction scores through personalized service.

• Supported training sessions for new associates.

Kempinski Leela Palace, Bangalore – Guest Service Associate (Library Bar) Jan 2013 – Dec 2013

• Oversaw bar operations and ensured seamless guest service.

• Prepared mise-en-place for high-end bar operations. Welcome Hotel Rama International (ITC), Aurangabad – Industrial Trainee Dec 2010 – Apr 2011

• Completed cross-training in F&B Service, Food Production, Housekeeping, and Front Office.

Education

Bachelor of Hotel Management – SRTM University, Nanded, Maharashtra Achievements

• Successfully launched Margaritaville at Sea with Norwegian Cruise Line.

• Recognized multiple times for guest satisfaction and customer service excellence.

• Trained and developed multiple junior bartenders, improving team performance.

• Part of the team that achieved a USPH score of 99%.

• Top Comment Card Winner, recognized by guests for exceptional hospitality. Technical Skills

• MS Office (Word, Excel, PowerPoint)

• POS & Beverage Management Systems

Certifications

• Cicerone Certified Beer Server

• BarSmarts Certification – Pernod Ricard

• BarSmarts Professional Certification – Pernod Ricard

• Wine Basics by Andrea Robinson

• STCW Safety Certifications (Fire Prevention, Survival Techniques, First Aid, PSSR) Additional Credentials

• C1/D Visa (Valid) – Authorized to work on international cruise ships

• DG Approved Medicals – Valid until 8 July 2026

Hobbies & Interests

• Creating innovative cocktails and beverages

• Reading about wines, beers, and spirits

• Indoor & outdoor sports

References available upon request

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