Patient Care Client Support

Amber St James

Waverly, Tennessee *****

615-***-**** - *******.*******@*****.***

Professional Summary

Highly motivated and dedicated professional with a strong work ethic and a passion for continuous learning. Keen interest in the rehabilitation field, confident that skills and abilities will greatly contribute to any organization. Collaborative by nature, excels in providing exceptional client support and finding effective solutions to complex problems. Draws from diverse work experiences and personal journey, developed a unique ability to connect with others and thrive in any role. Currently pursuing LADAC supervision and CPRS certification, committed to furthering education by obtaining a Bachelor's degree in Psychology.

Experienced with clinical procedures and patient care. Utilizes comprehensive knowledge of medical documentation and patient assessments to ensure high standards of care. Track record of effective teamwork and adaptability in dynamic healthcare settings.

Knowledgeable and looking for a remote position with a solid foundation in clinical procedures and patient care management. Proven track record of supporting healthcare teams in delivering high-quality patient outcomes. Demonstrated ability in patient assessment and medical documentation, showcasing excellent teamwork and communication skills.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Professional in medical technology, bringing valuable experience in reading and interpreting telemetry data. Contributed to patient care by ensuring accurate data transmission and timely intervention. Known for collaborative efforts and adaptability in dynamic healthcare settings, with key skills in equipment maintenance and data analysis.

Experienced with medical data entry, ensuring accurate and timely input of patient information. Utilizes data management software to maintain and update records efficiently. Knowledge of healthcare data privacy regulations and procedures. SKILLS

• Strong Organizational Skills • Schedule Management

• Confidentiality and Data • Verbal and Written Communication

• Task Prioritization • Professional and Courteous Strong Client Addiction Education

Skills

• • Active Listening

• Conflict De-escalation • Documentation Skills

• Mental Health Support • De-escalation Strategies

• Crisis Handling • Patient Observation

• Group Facilitation • Substance Abuse Experience

• Self-Care Practices • Records Management

• Recovery-Oriented Approach • Substance Abuse Counseling

• Trauma-Informed Care • Co-Occurring Disorders

• Client Engagement • Empathy and Compassion

• HIPAA regulations • Patient confidentiality

• Clinical documentation • Customer service

• HIPAA compliance • Patient-focused care

• Compassionate • Maintaining confidentiality

• Electronic health records • CPR

• Electronic medical records • Data entry

• Medical terminology • Conflict resolution

• Valid TN driver's license • Appointment setting

• Chronic disease management

Work History

04/2024 to Current Clinical Associate

Cumberland Heights ARCH Academy – Kingston Springs, TN Provide direct care and emotional support to adolescent girls aged 14-17 in a residential treatment setting.

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Facilitate group therapy sessions under LADAC supervision, focusing on addiction education, emotional regulation, and healthy coping strategies.

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Assist with daily routines and ensure a structured, supportive environment conducive to recovery.

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Monitor client progress and document observations in accordance with clinical standards.

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Communicate effectively with counselors, clinical supervisors, and medical staff to coordinate care.

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Utilize trauma-informed practices to build trust and rapport with clients from diverse backgrounds.

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10/2019 to 07/2024 Secretary

Charles Watts Scrap – White Bluff, TN

Managed daily correspondence and communication for multiple departments. Managed approximately 30 incoming calls, emails and faxes per day from customers.

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Coordinated schedules and appointments, optimizing time management for executives.

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Maintained comprehensive filing systems, ensuring easy access to records and documents.

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Trained new staff on administrative processes, fostering a supportive learning environment.

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10/2023 to 04/2024 Behavioral Health Technician

Freeman Recovery Center – Dickson, TN

• Conducted client rounds and ensured patient safety for up to 30 patients daily.

• Delivered compassionate care and demonstrated resilience during patient crises.

• Facilitated therapeutic activities promoting self-awareness and skill-building.

• Maintained strict confidentiality and accurate documentation. Monitored patient behavior, documenting observations to inform clinical staff of changes.

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Facilitated therapeutic group sessions, promoting communication and interpersonal skills among participants.

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Provided direct patient care, ensuring adherence to treatment plans and safety protocols.

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Assisted in crisis intervention strategies, de-escalating high-stress situations effectively.

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10/2013 to 05/2016 Waitress

Shoney's Restaurant – Dickson, TN

Delivered exceptional customer service by accurately taking orders for up to 12 tables at a time and addressing guest inquiries.

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Maintained cleanliness and organization of dining area to enhance guest experience.

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Collaborated with kitchen staff to ensure timely food delivery and quality standards.

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Trained new team members on menu knowledge, service protocols, and restaurant policies.

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Managed cash register operations, processed payments, and maintained accurate transaction records.

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Resolved customer complaints promptly to maintain high satisfaction levels and repeat business.

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09/2014 to 05/2015 Dispatcher

Landstar Trucking – Dickson, TN

Coordinated daily dispatch operations to optimize route efficiency and minimize delays.

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Managed communication between drivers and clients, ensuring timely updates on delivery statuses for up to 15-20 deliveries daily.

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Streamlined scheduling processes, increasing overall productivity of dispatch team by implementing best practices.

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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

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Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

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07/2009 to 09/2010 Sleep Technician

American Sleep Studies – Dickson, TN

Conducted comprehensive sleep studies to assess patient sleep patterns and diagnose disorders.

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Monitored patients' physiological data during overnight studies, ensuring accurate readings and optimal comfort.

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Mentored junior technicians in technical skills and patient interaction techniques, fostering professional growth within the team.

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Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.

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Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.

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08/2007 to 11/2008 Telemetry Technician

Horizon Medical Center – Dickson, TN

Monitored patient vital signs using telemetry equipment to ensure timely identification of abnormalities.

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Analyzed telemetry data to support clinical decision-making and enhance patient care outcomes.

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Collaborated with nursing staff to communicate critical findings promptly, improving response times.

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Trained new technicians on equipment operation and safety protocols, fostering a culture of safety and accuracy.

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Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.

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Monitored and documented heart rhythms according to physicians' orders for as many as 12 patients at a time.

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• Observed and evaluated cardiac activity and reported changes to medical staff. Consistently adhered to strict HIPAA guidelines when handling confidential patient information, maintaining trust and integrity within the workplace.

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Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.

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Entered and maintained patient data in electronic health record systems for accuracy and compliance.

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• Processed medical documentation, ensuring timely updates to patient information. Education

Expected in 03/2026 Bachelor of Arts: Human Services Southern New Hampshire University - Hooksett, NH

• Dean's List Summer 2025

• 4.0GPA

05/2007 Bachelor of Science: Teaching

Middle Tennessee State University - Murfreesboro, TN 05/2004 Associate of Science: Teaching

Columbia State Community College - Columbia, TN

Certifications

• CPR Training - October 2024

Contact this candidate