Customer Satisfaction Quality Control

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Big Bend, WI *****

414-***-**** - ***********@******.***

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Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

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10/2022 to Current Shipping Manager

• Pulled, verified, and packaged items for shipment. Prepared shipping documents and invoices, processed payments, and fielded client questions.

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Enhanced customer satisfaction by resolving shipment issues promptly and professionally.

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Reduced order errors with thorough quality control checks before dispatching shipments.

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Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.

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Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

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Negotiated favorable freight rates with carriers, leading to reduced transportation costs.

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Coordinated international shipments by researching customs regulations and preparing necessary documentation.

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Set up local, domestic and international shipments according to postal, shipper and foreign regulations.

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01/2019 to 01/2021 Vet Assistant

• Positioned animals for diagnostic imaging such as x-rays and scans. Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.

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Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.

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Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

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Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.

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Recorded symptoms and documented medical observations to inform treatment decisions.

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Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.

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Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.

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Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.

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Administered medications to animals in treatment and documented changes in condition.

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01/2015 to 01/2018 Assistant Service Manager

Met with customers to discuss service needs and develop effective and practical solutions.

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• Met with customers to discuss service needs and offer available solutions. Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.

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Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

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01/2013 to 01/2015 Call Center Rep

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

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Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

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Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

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Cleaning and sanitizing

Patient restraint Animal safety

Appointment scheduling Reception duties

Patient flow management Reception area maintenance Customer service Active listening

Critical thinking Data entry

Problem resolution Team leadership

Time management Decision-making

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07/2010 High School Diploma

Whitnall Highschool

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