operations manager
Resume:
SCHLICHTING, ERIK
**** ********* **, *** *** Orland Park, IL 60462
*******@*****.***
OBJECTIVE
I am looking for a company that can provide new challenges. One where I can use my extensive knowledge of Purchasing, Inventory Control, and Logistics to develop and implement strategies that will ensure quality and service levels are achieved.
Managed up to 6 Direct Report Managers/Supervisors. Indirect reports up to sixty personnel, including those accessing knowledgebase.
Operationally controlled multiple office/warehouse sites nationally.
Experienced in manufacturing processes and custom build manufacturing, featuring hundreds of SKU's.
Developed custom order processes for sales to maximize customer satisfaction.
Resolved customer issues as requested by sales and service. Interfaced directly with the customers and Project Management teams to identify key problems and solutions.
Developed and implemented QC standards for all outgoing equipment as well as refurbishing/repair guidelines.
Provided operational sales support nationally, embracing several thousand customers and nearly one hundred thousand pieces of equipment.
SixSigma Yellow Belt Certified.
SKILLS PROFILE
-Understand and have implemented and utilized JIT Inventory and Purchasing controls and have monitored programs for efficiency during my time with FlexPrint.
-Enjoy and find it integral to staff development to work closely with all of my staff and internal customers.
-Constantly implemented changes to increase efficiency in line with the fast-paced growth of the company
-Go-to for Expansion Projects and Facilities control.
-Develop processes to manage and review operating costs.
-Extensive knowledge of the E-automate, Connectwise, and Saleschain CRM/ERP systems.
-Excellent working knowledge of MS Office/Excel.
-23 years experience in operations with copier companies, toner remanufacturing, and managed print companies.
Various Positions, ProvenIT:
MNS Contracts/Purchasing:
Restructured department to improve workflow.
Changed types and configurations of items purchased to establish continuity of quality.
Eliminated undesirable vendors and implemented new ones.
Put in place inventory controls where there were none before.
Implemented workflow to provide visibility to purchase order resolution in comparison to sales order close.
Tracked inventory ordered for deals, now missing. Reduced the timeframe down to weeks from years. This eliminated hundreds of thousands of dollars of missing inventory.
Implemented policies to ensure the “missing inventory” problem was managed going forward.
Updated purchasing policies to eliminate the use of “generic” product codes.
Worked with vendors to provide the best possible service completion on orders.
ERP System (Connectwise)
ERP system (Connectwise) was improperly set up originally.
Restructured existing data, reset/reworked root data, identified misuse of various fields within CW, implemented proper security settings to conform with industry standards. General cleanup of system.
Eliminated prior workflows and implemented new workflows to conform with business needs.
Implemented new MNS Helpdesk/Dispatch format for MNS teams.
Repaired/replaced existing contract structure.
Implemented proper billing processes through contracts.
Managed the change from Microsoft’s business model to a SaaS format.
Worked internally to fix legal issues with contracts.
Provided reporting to Management for monitoring of MNS teams.
CRM System (Saleschain)
Main point of contact with vendor for two years of development.
Established baseline for compliance between systems.
Oversaw initial structuring of CRM components.
Provided extensive testing of components prior to launch.
Investigated extensive needs existing outside of Saleschain’s base structure. This resulted in major changes to Saleschain (still ongoing).
Ensured all changes to baseline worked with our existing financial needs. Enhanced same.
Quarterly updates monitored and tested, feedback provided.
Provided timeframe to eliminate existing CRM (Sherpa).
Point of Contact for all issues of any kind.
Built user training docs for internal trainer.
Established BPA workflow inside Saleschain to mirror existing formats.
Established Vendor training for all teams.
Maintained log of all business needs and worked with Saleschain to implement on an ongoing basis.
Implemented changes requested by internal teams on an as-needed basis.
Worked to establish an API for pushing orders to both Eautomate and Connectwise to allow proper billing and financials.
Reworked Forecasting to provide proper business intelligence to Sales Leadership.
Many changes to provide users with QOL updates to Saleschain.
Enhanced all notifications in Saleschain.
Established criteria for Audit Trails in Saleschain.
Input new commission structures as requested by the Finance dept.
Currently working to bring in more enhancements to allow the BPA team to utilize Saleschain.
Established a working Credit Desk for leasing according to their needs; required extensive changes.
Input/uploaded products into system. Input products as requested throughout.
Vice President, Operations, Allied Business Solutions:
May 2018 - Present
Completely reorganize and restructure Operations/Logistics Department.
Re-coded ERP system.
Retrained and Re-tasked staff to fit new organizational model.
Reorganized fleet vehicle structure and eliminated older vehicles.
Brought inventory control processes into compliance with established norms.
Reorganized 8 warehouse locations and consolidated into two, more efficient spaces.
Right-sized staffing.
Managed the updating of all operational and procurement processes into written, auditable documents available to all staff. These were arranged as a training document as well.
Established inventory control levels to maximize availability without overstock.
Arranged proper facilities management processes.
Updated security procedures.
Updated vendors and applied new supply sources.
Dec 2018 - Present; Took over Service Department
Manage 15 field technicians and dispatchers. Copier/printer service, solutions, application support.
Changed nearly every process involved in department.
Eliminated workflow bottlenecks from predecessor.
Performed weekly meetings to update team as well as small 'scrum' type meetings.
Updated training for the team to match equipment mix expected in the future.
Reduced headcount to eliminate problems; Team was overstaffed by 15%.
34% increase in productivity within 4 months.
Managed Network Services:
Dec 2018 - Present, Took over Managed Network Services Department
Restructured department to improve workflow.
Established guidelines for Help Desk Support and field support protocols.
Improved ticketing process.
Took over project management for server upgrades and installation, workstation/laptop upgrades and installation, and various other non-contract related work.
Made field service technicians the key component in all field work and server-related projects, providing support and allowing creative input from team to instill ownership.
Updated employee pay to scale to national norms.
Changed types and configurations of items purchased to establish continuity of quality.
Eliminated undesirable vendors and implemented new ones.
Put in place inventory controls where there were none before.
Eliminated solutions that did not provide value, standardized with those that did.
ERP System:
May 2019 - Present
ERP system (Connectwise) was improperly set up three years prior.
Determined repair was impossible given the resources available. Worked with similar companies to establish viable options and work path.
Informed myself by taking all available online classes in Connectwise via their portal.
Consulted with experts to determine go-forward methodology.
Re-input (ongoing) root system logic and data. Process continued for 9 months; 85% complete.
Operations Manager, FlexPrint LLC:
July 2007- September 2017
Given control of the Pricing Desk area of the company in order to reorganize it.
Developed processes for sales submissions to provide specific data needed to accurately assess their needs for pricing on specific deals.
Worked with the Pricing Team to focus their attention on details following the 80/20 rule.
Fine-tuned the Unique Pricing Model used by FlexPrint to capture business.
Implemented profitability analysis of current accounts to ensure GP targets were attained, and to identify the trouble areas of the accounts.
Reduced completion time of major deal builds from 3-5 days to same day/next day.
Worked with IT and vendors to incorporate the pricing model into the upcoming rollout of a Customer Relationship Management software.
Input a helpdesk ticketing system to capture web submissions/requests from sales. Full scope of sales needs were allowed and the data used to manage workflow.
Managed all aspects of Inventory control, Logistics, Purchasing, Facility Management, Security, and aspects of Billing and Sales Fulfillment. Constantly looked for ways to improve internal processes.
Inventory Control:
Developed processes and trained personnel in the mechanics and philosophy of inventory control.
Maintained accuracy levels in inventories above 99.6% year over year since inception.
Maintained inventory based on Just-In-Time business model.
Adjusted business model to deal with the phenomenal company growth to assist the growth rather than impede it.
Managed multiple inventory locations including additional remote warehouses, field service technicians, and third-party service vendors.
Developed processes to manage min/max levels for products and parts nationally.
Facilities Management:
Maintained multiple business locations nationwide.
Monitored security at locations.
Provided proper maintenance to ensure longevity and a proper sanitary workplace.
Purchasing:
Maintained relationships with manufacturers and vendors.
Worked with same to ensure best service, freight costs, and equipment/supplies pricing.
Streamlined purchasing processes and developed a training program to ensure commonality amongst the purchasing agents.
Put in place a helpdesk ticketing system to capture data to develop proper KPI's.
Manipulation of vendor/manufacturer programs brought in hundreds of thousands of dollars annually in savings/additional GP.
Logistics/Distribution:
Managed warehouses and shipping/receiving personnel.
Worked with freight companies and small package companies (Fedex/UPS) to ensure the best freight rates.
Located and maintained relationships with white glove transportation companies to manage delivery expectations.
Manufacturing:
Managed department remanufacturing printers.
Utilized Min/Max and JIT policies for manufacturing parts.
Monitored quality control and processes.
EMPLOYMENT HISTORY
Various Positions, ProvenIT (2020-Present)
(Tinley Park, IL)
Vice President of Operations, Allied Business Solutions (2018-2020)
(Boise, ID)
Operations and Logistics Manager, FlexPrint LLC (7/2007 - 9/2017)
(Mesa, AZ)
Distribution Manager, LMI Inc. (9/2006 - 7/2007)
(Phoenix, AZ)
Operations Manager, Column Office Equipment/COTG (9/1994 - 9/2006)
(Chicago, IL)
Contact this candidate