Customer Service Team Member
Resume:
MARY Penrose
Homer City, PA *****
***************@*****.***
High Academic Honors Recognitions/Dean’s List/Honor Roll
Capable of working as a team member and independently to meet goals and objectives.
Adaptable to change and consistently deliver quality customer service.
Consistently model and inspire high levels of integrity.
Communication Platforms-Zoom, Skype, MS Teams, Google Meet.
Microsoft Office Applications-MS Excel, MS Word, MS Powerpoint-Type 42 WPM
CERTIFICATIONS/TRAINING
Pennsylvania Liquor Control Board-RAMP Server/Seller Training-
State Food Safety-Food Hangler Essentials Course
KEY QUALIFICATIONS
Electronic Health Records (EHR)-Electronic Medical Records (EMR)-
Insurance Verification-Medical Office Procedures-
Medical Terminology-Anatomy & Physiology- HIPAA Compliance-Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy-Associate of Science Degree-Medical Billing and Coding, 2023
Ultimate Medical Academy-HIPAA Essentials for Healthcare Professionals Certificate
Erie Business Center South-New Castle, PA-Legal Secretary
WORK EXPERIENCE
Sheetz-Indiana, PA 05/2023-Present
Team Member/Retail Cashier/Customer Service
Perform various tasks including food production and assisting customers with transactions.
Take orders, operate cash register, accept payments, and make accurate change.
Maintain a clean and organized workstation and guest area and restock products.
Work in a fast packed, team environment and communicate effectively with managers and co-workers.
Ultimate Medical Academy-Homer City, PA 07/2022-12/2023
Full Time Student
Retained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Walmart-New Castle, PA 03/2015-12/2017
Customer Service Manager
Oversaw cashiers, counted cash drawers at beginning and end of shift, and enforced policies and procedures.
Processed go-backs, operated cash registers, completed transactions, and collected payments.
Stocked and organized shelves and displays and worked as a team to ensure a positive customer experience.
Giant Eagle-New Castle, PA 10/2011-03/2015
Short Order Cook
Set up and stocked stations and cooked food items in cooperation with kitchen staff.
RAMP trained, followed policies and procedures and complied with safety standards.
Cleaned station and kitchen prep areas, and stocked inventory appropriately.
Maintained a positive, professional, and team-oriented attitude.
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