Community Outreach Patient Access

ANTOINETTE L. WILLIAMS

Wilmington, NC 910-***-**** **********.**********@*****.***

PROFESSIONAL SUMMARY

Compassionate healthcare and human services professional with 20+ years of experience supporting diverse populations, specializing in patient access, crisis intervention, behavioral support, and community resource coordination. Strong collaborator and advocate committed to improving care access, strengthening community partnerships, and empowering vulnerable populations.

CORE SKILLS

• Patient Scheduling & Care Coordination

• EMR / HIPAA Compliance

• Crisis Intervention & Trauma-Informed Care

• Behavioral Support & De-escalation

• Case Support & Resource Navigation

• Community Outreach & Partnerships

• Documentation Accuracy

• Compassionate Communication

VOLUNTEER & COMMUNITY LEADERSHIP

• Founder – Bridging the Gap Community Outreach (2018–Present)

• Good Shepherd Center Volunteer (2019)

• Continuum of Care Member (2023–Present)

• Community Engagement Board Member (2023–Present)

• Ministry & Community Service Leader

PROFESSIONAL EXPERIENCE

Emerge Orthopedics – Scheduling Coordinator (2024–Present)

• Manage patient scheduling, triage calls, and referrals

• Support clinical workflow and documentation accuracy

Novant Health – Unit Clerk / Patient Safety Attendant (2022–2024)

• Supported patient safety, admissions, and records

• Assisted clinical teams in fast paced environment

Alberta Professional Services – Habilitation Counselor (2018–2022)

• Provided support for individuals with developmental needs

• Documented progress and reinforced treatment goals

EDUCATION & CERTIFICATIONS

• Miller-Motte College – Criminal Justice (2013)

• New Hanover High School – Diploma

• CPR/First Aid NCI Cultural Diversity Training Medication Administration

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