Customer Service Care
Resume:
Ankita Patidar
***************@*****.***
Professional Summary
Dedicated and enthusiastic educator with more than two year of teaching assistant experience and three years in customer care. Passionate about fostering a positive learning environment, enhancing student engagement, and applying strong communication skills developed in customer service to education. Adept at classroom management, lesson planning, and student support.
Education
Master of Business Administration
IPA Academy (India), 2012
Bachelor of Business Administration
Mandsaur Institute of Technology (India), 2010
Teaching Experience
Teaching Assistant
[West Forsyth Christian Preschool] [2023 – Present]
Assisted lead teacher in lesson planning, classroom management, and student engagement.
Provided one-on-one support to students needing additional assistance.
Maintain daily communication with parents regarding their child's activities and progress.
Facilitated discussions and helped develop instructional materials.
Managed classroom activities and ensured a conducive learning atmosphere.
Customer Care Experience
Customer Service Representative
RJR (Dabble Staffing) 2023
Allocate, analyze, and distribute products efficiently.
Process PRO returns, concealed shortages, and manage credit and debit forms.
Respond to customer inquiries via email on a daily basis.
Handle inbound phone calls and provide customer support.
Place orders and generate invoices accurately.
Proficient in using SAP and Salesforce for data management.
Prepare product reports by collecting and analyzing customer information.
Jr. Sales Representative
Transpole Logistics (India), 2014
Follow up with customers, sales representatives, and shipping lines to ensure smooth.
Operations.
Coordinate with shipping lines for freight arrangements and scheduling.
Negotiate and obtain freight rates to optimize logistics costs.
Support weekly customer logistics meetings, including PPT briefings and status updates.
Ensure timely shipments by coordinating with shipping lines.
Determine the best shipping methods and carriers based on procedures, routes, and rates.
Prepare monthly reports on business logistics performance.
Perform additional duties as assigned.
Graduate Management Trainee
APM Terminals (India) 2013
Manage key accounts, ensuring high-quality service and client satisfaction.
Oversee documentation services for seamless processing.
Handle customer communication and resolve complaints effectively.
Coordinate between sales and operations for smooth workflow.
Act as a liaison between customers and internal departments.
Generate and analyze reports, including vessel trackers, volume reports, and forecasts.
Manage warehouse and transportation operations, including inbound and outbound cargo.
Installed kiosk machines to enhance service efficiency.
Key Skills
Classroom Management
Lesson Planning & Execution
Student Engagement & Support
Conflict Resolution
Communication & Interpersonal Skills
Customer Relations & Problem-Solving
Adaptability & Patience
Certifications & Training
Classroom Management Training
Customer Service Excellence Training
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Adult and Pediatric First Aid/CPR
Certified Salesforce Administrator
References
Available upon request.
Contact this candidate