Customer Service Inventory Management
Resume:
Kimberly Banker
Post Falls, ID *****
*********@*****.***
Professional Summary
Skilled sales and deli manager with over 18 years of experience in customer service, inventory management, and team leadership. Proven expertise in visual merchandising, sales strategies, and food safety. Possesses strong communication and organizational skills. Proficient in managing daily operations, training staff, and resolving customer complaints. Authorized to work in the US for any employer
Work Experience
Sales / Floral
Peirone Produce Co.-Spokane, WA
July 2022 to March 2025
• Demonstrated extensive knowledge of different types of flowers, plants, and floral arrangements to effectively guide customers in their purchasing decisions
• Utilized strong communication skills to build relationships with customers, understand their needs, and provide personalized recommendations based on occasion, budget, and preferences
• Processed customer transactions accurately and efficiently
• Implemented upselling techniques to increase average transaction value by suggesting complementary products
• Resolved customer complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction at all times
• Served as a subject matter expert on seasonal trends in flowers/plants offering valuable insights during buying seasons
• Maintained accurate records of sales transactions
• Participated actively in visual merchandising efforts creating eye-catching displays that attracted customer attention
• Collaborated with the delivery team to ensure timely and accurate delivery of floral arrangements to customers' locations
• Maintained knowledge of current floral design techniques through continuous learning and attending workshops or seminars
• Contributed ideas for new product offerings based on customer feedback, resulting in expanded product lines
Deli Manager
Super 1 Foods-Hayden, ID
December 2018 to July 2022
• Managed daily operations of the deli department, including inventory management, ordering supplies, and ensuring product quality and freshness
• Oversaw a team of 20 deli associates, providing training, coaching, and performance evaluations to ensure excellent customer service
• Developed and implemented standard operating procedures for food preparation, storage, and sanitation to ensure compliance with health and safety regulations
• Analyzed sales data regularly to identify trends and adjust product offerings accordingly.
• Created attractive displays of deli products using visual merchandising techniques to enhance customer appeal and drive sales
• Ensured proper handling of perishable items by implementing FIFO (First-In-First-Out) rotation system for stock replenishment
• Conducted regular audits of inventory levels to prevent overstocking or shortages while minimizing waste
• Resolved customer complaints promptly and effectively by addressing concerns with empathy and offering appropriate solutions or compensation when necessary
• Maintained a clean and organized work environment in accordance with company standards as well as local health department guidelines
• Trained staff on proper use of equipment such as slicers or scales to ensure accurate portioning according to customer requests
• Collaborated with other departments such as bakery or meat department for cross-promotional activities
Deli Manager / Front End Assistant Manager
Albertsons-Rexburg, ID
February 2013 to June 2018
• Managed daily operations of the deli department, including inventory management, ordering supplies, and ensuring product quality and freshness
• Trained staff on proper use of equipment such as slicers or scales to ensure accurate portioning according to customer requests
• Maintained a clean and organized work environment in accordance with company standards as well as local health department guidelines
• Resolved customer complaints promptly and effectively by addressing concerns with empathy and offering appropriate solutions or compensation when necessary
• Conducted regular audits of inventory levels to prevent overstocking or shortages while minimizing waste
• Ensured proper handling of perishable items by implementing FIFO (First-In-First-Out) rotation system for stock replenishment
• Created attractive displays of deli products using visual merchandising techniques to enhance customer appeal and drive sales
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Resolved customer complaints and issues regarding returns promptly and effectively, maintaining high levels of customer satisfaction
• Collaborated with the store manager to develop strategies for improving cashier performance and reducing errors during return transactions
• Performed regular cash audits to identify discrepancies or potential fraud cases, implementing corrective actions as necessary
Floral Sales
Education
High school diploma
Rigby Senior High School-Rigby, ID
August 1995 to June 1999
Skills
• Office experience (10+ years)
• Cost control (10+ years)
• Promoting products
• Vehicle maintenance
• Customer service
• Category management
• Computer skills
• Technical Proficiency
• Direct sales
• Customer inquiry handling
• Problem-solving (10+ years)
• Client communication
• Customer support
• Food service
• Direct marketing
• Mechanical knowledge
• Professionalism
• Salesforce
• Automotive diagnostics
• Email management
• Bouquet design
• Sales transaction processing
• Packaging orders
• Updating inventory records
• Pricing
• Restaurant Management
• Cash handling
• Microsoft Teams
• Order processing
• Visual merchandising
• Teamwork
• Customer returns handling
• Customer relationship management
• Word processing
• Administrative experience
• Live chat
• Schedule management (10+ years)
• Professional networking
• Worked @Kenworth sales 5 years as a Service writer and warranty administrator (5 years)
• Providing product information
• Working with people with disabilities
• Inventory Control
• Order preparation
• Cash register
• Google Docs
• Hospitality
• Marketing
• Negotiation
• POS
• Retail sales
• Auto estimating
• Catering
• Phone etiquette
• Supervising Experience
• Writing Skills
• Gardening
• Baking
• 10 key typing (5 years)
• Productivity software
• Purchasing
• Assistant Manager Experience
• Preparing for stocktakes
• Promotional displays
• Cleaning
• Clerical experience
• Attention to detail
• Service writing
• Upselling
• Time management
• Forecasting
• Typing
• Customer relationship building
• Organizational management
• Operations management
• Labor Cost Analysis
• Initial Contact (sales skills) (3 years)
• Project management
• Pricing strategies
• Multi-line phone systems
• Procurement
• Proofreading
• Management
• Microsoft (10+ years)
• Sales
• Grocery store
• Floral design
• Watering
• Account management
• Automotive service
• Culinary Experience
• Mobile applications
• Microsoft Powerpoint
• Crew management (10+ years)
• Gmail
• Pruning (plant care)
• Merchandising
• Food Preparation
• Order shipping
• Sales support
• Relationship management
• Order inquiry handling
• Customer communication
• Written communication
• Product demos
• Display design
• Diesel engine repair
• Presentation skills
• Microsoft Outlook
• Automotive repair
• Communication skills
• English
• Personal assistant experience
• Computer literacy
• Leadership
• Restaurant experience
• Maintenance
• Loyalty marketing
• Mentoring
• Profit & Loss
• Damaged goods handling
• Data entry
• Windows
• Expiration dates monitoring
• Integrity (10+ years)
• Cooking
• Stock organizing
• Email customer support
• Increasing sales revenue - Sales revenue increased (16-20%)
• Computer operation
• Sales negotiation
• Financial management
• Executive administrative support
• Dealership experience
• Food Safety
• Photography
• Conflict management
• Math
• Floral arrangement design
• Google Sheets
• Outside sales
• Receiving shipments
• Achieving sales quotas
• Organizational skills
• Microsoft Excel (10+ years)
• Income tax preparation
• Cross-selling
• Customer complaint resolution
• Kitchen Management Experience
Certifications and Licenses
Driver's License
Non-CDL Class C
Food Handler Certification
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