Front Desk General Manager
Resume:
KIMBERLEY Kimberley
ROBERSON
PROFESSIONAL PROFILE
Actively seeking a rewarding and challenging position. As a results-driven Corporate Trainer / Installation Analyst with substantial hands-on experience with Management, I bring satisfaction .
11/04/22 – 08/09/24
Atlantis Casino Resort and Spa
3800 So Virginia St
Reno Nv 89502
Reservation Specialist
Answering up to 100 calls per shift making room reservations; casino reservations and group reservations for both Reno Hotel and Blackhawk Colorado hotel.
Examine and correct others reservations weekly.
06/01/19-04/2021
Red Lion Hotel Corp
Implementation Specialist
On Site & Remote- Project Ended
Performed complete conversions to OPERA from numerous other PMSystems. Completed Site inspections, evaluated their needs, and configured OPERA for each department of each 5star Hotel. Trained all staff all components of OPERA, Held daily Cutover Meetings to make sure Hotel was prepared. After taking each Hotel “Live” I continued to deliver excellent Customer Service during 3 days of Live Support.
Sirata Hotel- St. Pete’s Beach, Fl
Hotel Sorella- Houston, Tx- New Name now Moran Hotel (twice on Site 2019 & 2020)
Ft. Jackson Red Lion Inn & Suites- New Build- (Twice on Site 2020)- Columbia, SC
Red Lion Inn & Suites Kalispell, Mt.
When not traveling to Sites, I was Remote Support for OPERA as well as performed other Implementation Projects.
07/2017-04/2019
SURESTAY PLUS HOTEL RENO AIRPORT
General Manager – left to return to travel
New Owner purchased hotel 05/28/17. Consulted with me in reference to converting Hotel from Independent Hotel to a New Brand Hotel on the Market called SureStay Plus Hotels.
Conducting training for Management Staff on general hospitality practices, STAR service, SSP franchise standards and generalized 'best practices' consulting
Hired Vendors for conversion, ordered all Hardware & set up Installation of Software and removal of Old Software.
Built all Room Types & Rooms in new system Visual Matrix. Built all Rates and OT’s
Headed the TEAM in entering all future reservations from AUTO CLERK (old system) to Visual Matrix (new system)
Prepared Hotel Departments for Health Inspection, setup daily punch lists for required renovations and upgrades.
Prepared Budget Analysis for all Departments.
Responsible for all Vendor Contracts & negotiations
Recovered $10,000.00 in revenue from breach of contract with vendor.
Approved all hires & terminations.
11/2014 – 04/20/17
ORACLE
Implementation Specialist
Traveling Worldwide 100%
Building hotel database for new Property Management System - OPERA,
Communicating daily via phone, e-mail or written report of daily activities of each installation
Conducting training classes on reservations, front desk, cashiering, housekeeping, sales & catering, night audit, account receivable, groups, management functions and inventory balancing, support data migration from Encore to Opera successfully.
Conducting and hosting various management training classes (i.e. General Manager Training, Sales & Catering, Accounting, Revenue Management and Front Desk) on the use of PMS (Opera)
Conducting training for Management Staff on general hospitality practices, STAR service, IHG franchise standards and generalized 'best practices' consulting.
Configuring and establishing property’s rates as set forth by IHG and Hotel’s Brand Standards
Database Building and Configuration
Developing and implementing policies and procedures for the operation of the Front Desk
Downloading Rates, Groups and Guest Name Records
Effectively and efficiently install hardware/software products and technologies for IHG’s PMS (Opera)
Ensuring installation of interfaces are complete and accurate
Initialing installations of new Property Management System
Installing, establishing, and testing, network connections, switches, workstations, printers, serial ports expansion products, Call Accounting System (C.A.S) integration, PBX integration, Credit Card Interfaces and other third party approved products
Managing a team of support staff
Providing24 hour support and continuous training post installation
Providing additional telephone support on an as-needed basis, around the clock and as an emergency contact when standard support channels are unavailable.
Providing the property with the essential tools needed to enlarge their market reach and improve upon existing ADR and occupancy.
Troubleshooting PMS (Opera), POS (Micros 9700) and Interface Communication Errors
Troubleshooting to ensure connections are ping-able and correct problems before further escalation is required
Verifying all downloads were successful and accurate
09/2012 – April 29/2014 Siena Hotel Spa Casino Reno, NV
Hotel Manager- (hotels sold )
Oversee all Operation of Valet / Bell Desk / Housekeeping /PBX /Reservations /Front Desk
Schedule all Departments, Payroll for Bell Desk / Valet /PBX /Reservations / Front Desk
Director of Safety Committee / Handle all AR & Billing Issues
Configure All OPERA Parameters/ Applications /Settings
Manage all MyFidelio / OXI Configuration and Upgrade
Teaching and assisting in the implementation policies and procedures for the operation of the hotel.
Configuring and establishing property’s rates as set forth General Manager and Analyst.
Database Building and Configuration
Developing and implementing policies and procedures for the operation of the Front Desk
Downloading Rates, Groups and Guest Name Records
Responsible for all Guest Satisfaction and Solutions.
10/2011 – Jan/2012 Starwood Hotels & Resorts via ENG InfoTech Stamford, CT
Integrated Sales & Catering (ISAC) Trainer (Project Ended)
Communicating daily via phone, e-mail or written report of daily activities of each installation
Conducting and hosting various training classes (i.e. General Manager Training, Sales & Catering, Accounting, Revenue Management) on the use of Sales & Catering Software (ISAC )
Conducting training for Management Staff on best Starwood Hotels & Resorts franchise standards and generalized 'best practices' consulting.
Teaching and assisting in the implementation policies and procedures for the operation of the hotel.
Effectively and efficiently install software products and technologies for ISAC Software
Providing additional telephone support on an as-needed basis, around the clock and as an emergency contact when standard support channels are unavailable.
Teaching Micro-strategy Reporting Schema
Traveling internationally 100% of the time
Troubleshooting to ensure connections are ping-able and correct problems before further escalation is required)
03/2004 – 7/2011 Tech Team Cyntergy Southfield, MI
Implementation Specialist (Project Ended)
Building hotel database for new Property Management System - OPERA,
Communicating daily via phone, e-mail or written report of daily activities of each installation
Conducting training classes on reservations, front desk, cashiering, housekeeping, sales & catering, night audit, account receivable, groups, management functions and inventory balancing, support data migration from Encore to Opera successfully.
Conducting and hosting various management training classes (i.e. General Manager Training, Sales & Catering, Accounting, Revenue Management and Front Desk) on the use of PMS (Opera)
Conducting training for Management Staff on general hospitality practices, STAR service, IHG franchise standards and generalized 'best practices' consulting.
Configuring and establishing property’s rates as set forth by IHG and Hotel’s Brand Standards
Database Building and Configuration
Developing and implementing policies and procedures for the operation of the Front Desk
Downloading Rates, Groups and Guest Name Records
Effectively and efficiently install hardware/software products and technologies for IHG’s PMS (Opera)
Ensuring installation of interfaces are complete and accurate
Initialing installations of new Property Management System
Installing, establishing, and testing, network connections, switches, workstations, printers, serial ports expansion products, Call Accounting System (C.A.S) integration, PBX integration, Credit Card Interfaces and other third party approved products
Managing a team of support staff
Providing24 hour support and continuous training post installation
Providing additional telephone support on an as-needed basis, around the clock and as an emergency contact when standard support channels are unavailable.
Providing the property with the essential tools needed to enlarge their market reach and improve upon existing ADR and occupancy.
Traveling nationally /global 100% of the time
Troubleshooting PMS (Opera), POS (Micros 9700) and Interface Communication Errors
Troubleshooting to ensure connections are ping-able and correct problems before further escalation is required
Verifying all downloads were successful and accurate
EDUCATION:
Incline High School- Incline Village, NV.
UNLV- Las Vegas, NV.
TRAINING SKILLS
Analytical Thinking
Change Management Training
Clarify CRM – Clear Support Certification
Creative Writing
Delphi Sales & Catering Certification
Integrated Sales and Catering Certified (ISAC)
Leadership Training
Micro Strategy Training
Opera – Hotel Edition Property Management System Phase 1 Certification
Opera – Hotel Edition Property Management System Phase 2 Certification
Opera – Hotel Edition Property Management System Sales & Catering Certification
Oracle
Softhotel- Hotel Edition PMS
Auto Clerk PMS Software
Visual Matrix Software
Public Speaking;
Remote Access Trouble Shooting and System Support
Sales-Force Development Training
SQL
Technical Writing
Visual Basics
Windows 98, NT, 2000
COMPUTER SKILLS
Operating Systems: Microsoft Windows
Software: Microsoft Office Applications and Environment, OPERA PMS, AUTO CLERK PMS, SOFTHOTEL PMS
VISUAL MATRIX PMS, Holidex, WebEx, HMS SYNEX
Typing Speed: 50 wpm
*************@***.***
Reno, NV 89521 #760-***-****
Home: 775-***-**** Cell: 760-***-****
E-Mail: *************@***.***
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