Customer Service Medical Assistant
Resume:
**************@*****.***
Victorville, CA 92395
MEDICAL SILVIA ASSISTANT GUZMAN
May 2025
-
Present
Victor Elementary School District
Noon Duty Supervisor
Supervise students during lunch and recess to ensure a safe, inclusive, and respectful environment.
Monitor playground, cafeteria, and common areas, addressing conflicts and promoting positive behavior.
Enforce school policies and safety procedures while providing support and guidance to students.
January 2024
-
April 2025
IEHP
Member Service Representative
Assisted members with inquiries regarding benefits, eligibility, and services, ensuring accurate and timely information.
Resolved member concerns with professionalism and empathy, delivering high-quality customer service in compliance with organizational standards. Documented member interactions and maintained records in accordance with HIPAA and IEHP guidelines.
Profile
Bilingual (English/Spanish)
professional with extensive
experience in healthcare,
customer service, and student
supervision. Skilled in patient
care, medical office
administration, and conflict
resolution, with a proven ability
to support diverse populations.
Recognized for strong
communication, multitasking,
and a commitment to providing
high-quality service in both
medical and educational
settings.
Work Experience
April 2013
-
December 2024
Planned Parenthood, Victorville, CA
Medical Assistant
Performed patient care tasks including taking vital signs, conducting pregnancy testing, and assisting physicians with office procedures. Managed administrative duties such as scheduling appointments, verifying medical eligibility, submitting referrals, and maintaining stocked exam rooms.
Delivered excellent customer service by answering high-volume calls, addressing patient questions, and supporting a positive care experience. October 2009
-
September 2011
Exclusive Physician Management, San Dimas, CA
Medical Assistant
Supported patient care by preparing and restocking exam rooms, recording vital signs, performing pregnancy testing, and assisting physicians with office procedures.
Handled administrative responsibilities including scheduling appointments, verifying medical eligibility, processing referrals, and managing a high volume of calls.
Provided exceptional patient support by answering questions, delivering excellent customer service, and translating for Spanish-speaking patients. Excel
Microsoft Word
Powerpoint
Skills
Bilingual (English, Spanish)
August 1993
-
October 2007
Via Verde Medical Group, San Dimas, CA
Medical Assistant
Delivered comprehensive patient care by preparing and restocking exam rooms, recording vital signs, performing pregnancy tests, conducting audiometry and eye exams, and assisting physicians with office procedures. Managed administrative and clinical tasks including scheduling appointments, preparing patient charts, verifying eligibility, submitting referrals, and handling high-volume phone calls while providing bilingual interpretation (English/Spanish).
Served as lab technician collecting blood and urine samples, conducting CHDP physical exams, and training new employees and medical assistants to ensure quality care and efficient operations.
Medical Assistant
Bryman Career College
Anaheim, CA
MAY 1995
Certifications
Phlebotomy
Contact this candidate