Technology Support Information Systems

Jennifer Wayd

*****.****@*****.*** linkedin.com/in/jenniferwayd 414-***-****

Core Skills

Information Organization & Knowledge Management – Structure, catalog, and streamline information systems for accuracy, efficiency, and long-term accessibility. Digital Research & Data Tools – Skilled in leveraging academic databases, digital archives, and online platforms to gather, analyze, and present information.

Instruction & Training – Develop and deliver workshops, presentations, and one-on-one sessions to build information literacy, digital fluency, and research confidence. Technology Support & Troubleshooting – Resolve software, hardware, and system issues to ensure seamless access to resources and tools.

Interpersonal & Communication Skills – Foster strong relationships with diverse stakeholders by listening, clarifying needs, and delivering tailored solutions.

Equity & Inclusion Advocacy – Support diverse populations by designing services and resources that promote access, representation, and belonging.

Confidentiality & Compliance – Apply privacy laws and ethical standards (including FERPA in higher education) to safeguard sensitive information.

Professional Experience

Librarian Library Technician

Milwaukee Area Technical College, 2018 - Present

● Advanced from Library Technician to Librarian, supporting students, faculty, and staff across multiple academic programs.

● Delivered library instruction sessions to build research, information literacy, and digital fluency skills.

● Managed library collections and budget allocations to align with institutional priorities.

● Supervised and trained student employees, fostering service excellence and accountability.

● Provided front-line technology support, resolving access and troubleshooting issues for diverse users.

● Oversaw cataloging, classification, and circulation processes to ensure accuracy and accessibility of materials.

● Collaborated with faculty and staff to integrate library resources into teaching and learning initiatives. Student Services & Administrative Roles

Milwaukee Area Technical College, 2012 – 2018

● Advanced through multiple roles (Registrar’s Office, Welcome Center, and School of Technology & Applied Science), supporting students, staff, and faculty across enrollment, records, and academic programs.

● Processed and maintained accurate academic records while ensuring compliance with institutional and regulatory requirements.

● Guided students through financial aid processes, including FAFSA completion, verification, and award troubleshooting.

● Collaborated with Admissions to streamline application and enrollment workflows, improving the student experience.

● Coordinated advisory board meetings, managing agendas, documentation, and communications between faculty, staff, and community members.

● Provided front-line service to a diverse student population, assisting with enrollment, registration, and technology access.

Administrative Assistant (Interim Forensic Investigator) Milwaukee County Medical Examiner’s Office, 2002 – 2012

● Maintained and organized confidential case files, death certificate data, and sensitive records.

● Coordinated duties for investigative interns and co-chaired forensic seminar events.

● Served as Interim Forensic Investigator for one year: conducted death investigations, interpreted medical diagnoses, and communicated with families and external agencies.

● Acted as liaison between the Medical Examiner’s Office, law enforcement, healthcare providers, and the public.

Technical:

Library & Knowledge Management: Sierra, OCLC WorldCat, Library of Congress Classification, MARC Records, Metadata Standards (Dublin Core), EBSCOhost, JSTOR, ProQuest, Gale, LexisNexis Research & Data Tools: Google Scholar, Excel (data analysis, PivotTables, VLOOKUP), Qualtrics, SurveyMonkey Learning & Instructional Tools: Blackboard, Canvas LMS, LibGuides, Zoom, Microsoft Teams, Google Suite/Workspace Project Management & Collaboration: SharePoint, Trello, Microsoft 365 (Word, Excel, PowerPoint, Outlook) Digital Communication & Content: Canva, PowerPoint, Mailchimp, Constant Contact, Social Media Platforms (Facebook, Instagram, LinkedIn, Twitter/X)

Technology Support: Basic troubleshooting for Windows, Mac OS, printers, scanners, and AV equipment Education:

Master of Library & Information Science University of Wisconsin–Milwaukee 2021 M.S. Administrative Leadership (Higher Education Administration) University of Wisconsin–Milwaukee B.S. Educational Studies (Adult Education) University of Wisconsin–Milwaukee

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