Transaction Coordinator and Office Manager

LV

LISA VALENZUELA

besĴclisa@gmail.com C: 661-***-**** Bakersfield, CA 93307

Looking for a new environment that will allow for parlay of demonstrated organization, customer service, communication, and project management skills proven by 11 years of successful, profitable office management skills. Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities without compromising quality. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Advertising

Closing

Compliance manager

Contracts

Clientele

Client

Clients

Customer Service

Database

Fast

Front-office

Insurance

Office

Real Estate

Sales

SPANISH

Supervisor

Website

Marketing understanding

Lending and escrow expertise

Excellent communicator

Proficient in Microsoft Office

Tech-savvy

Lead follow up

Honest and ethical

Clean driving record

Watson Realty ERA Bakersfield, CA

TRANSACTION COORDINATOR/Sales

Office Manager

09/2012 - Current

Created and managed electronic customer records, encompassing data entry and administrative functions related to real estate transactions. Oversaw daily activities of 5 clerical and administrative office personnel. Elevated productivity initiatives and scheduling appointments. Automated office operations, managing client correspondence, record tracking and data communications in database.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Served as main point of contact for outside vendors. Scheduled appointments and maintained master calendar. Elevated customer satisfaction ratings by resolving client and case issues effectively.

KELLER WILLIAMS REALTY

Bakersfield, CA

Communicated with escrow officers, loan officers, real estate agents and all other parties involved, on a daily basis to ensure a smooth and fast Summary

Skills

Experience

TRANSACTION

COORDINATOR/OFFICE MANAGER,

Transaction Coordinator/Office Manager

01/2010 - 01/2011

closing.

Negotiate short sales on behalf of Sellers and post-poned foreclosures. Ordered termite inspections, home inspections, septic certifications for each open escrow as needed.

Prepared mandatory disclosure packages for each transaction as needed and met with sellers and buyers to sign documents. Prepared files and submiĴed completed files to compliance manager for approval to ensure agents receieved a check on the day of closing. Assisted office agents in their daily activities which includes writing contracts, meeting with clients,tips on approaching new business/advice. Entered new listings into the local Multiple Listing Service on a daily basis which also included uploading exterior and interior photos, creating a description of the property and submiĴing to the seller for approval. Coordinated with Real Estate Magazines every month to change the properties advertised on print and online.

Established extraordinary relationships with clientele that they were no longer concerned with their agent but instead referred their friends and family to me.

Oversee front-office operations and provide impeccable customer service. Built a clientele database on a newly designed website for my supervisor. Create special promotions, write/design print and outdoor advertising, and coordinate yearly food drives with a raffle for the Bakersfield Homeless Shelter.

Manage all aspects of day-to-day operations.

HELP-U-SELL Bakersfield, CA

Transaction Coordinator/Office Manager

01/2005 - 01/2010

Switchboard Operator / Reception

01/2000 - 01/2002

Lisa Valenzuela

SWITCHBOARD

OPERATOR/RECEPTION

Maintained an average of 3000 incoming calls per day. Distributed calls to the appropriate department.

Entered new client information into the database.

Printed DMV reports for insurance purposes.

Created files for Underwriters.

Took pictures of vehicles as needed.

Filled in for Customer Service Reps as needed.

Encino, CA

AUTO INSURANCE SPECIALIST

GLENDALE COMMUNITY COLLEGE Glendale, CA

Business Administration

1999

GPA: 3.89

REFERENCES ARE AVAILABLE UPON REQUEST

Education and Training

References

Contact this candidate