Customer Service Quality Control

CHARISSA

GARNER

843-***-**** ***************@*****.***

South Carolina

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Experience

Line Worker

Russell Stover Candies Marion Sc 02/1997 — 03/1998 Assemble products. This involves hand-assembling parts using fasteners or using hand tools to put together components.

Operate and monitor machinery. They may start and monitor assembly and production machinery to ensure it's functioning correctly and the product is assembled properly. Perform quality control. This includes inspecting assembled products to ensure they meet quality standards and removing faulty items from the line.

Maintain a clean and safe workstation. This involves keeping the area clean and free of hazards and reporting any equipment problems to a supervisor.

Front Desk Customer Service Representative

Holiday Day Inn Myrtle Beach 01/2015 — 02/2017 Guest relations: Greet guests warmly, handle check-ins and check-outs, issue room keys, and provide information about the hotel and local attractions.

Reservations: Manage room reservations, cancellations, and changes through phone, email, or online systems. Administrative tasks: Operate phones, computer systems, and point-of-sale software to manage guest accounts and reservations.

Financial transactions: Process payments, verify credit cards, and balance cash drawers accurately at the start and end of a shift.

Problem-solving: Address guest complaints and requests promptly and efficiently, coordinating with other departments like housekeeping to ensure guest satisfaction. Sales and promotion: Upsell hotel services, amenities, and other products to guests. Assembly Line Worker

Sopacko Mullins Sc 03/2017 — 10/2019

Product assembly: Assemble products and subassemblies by following blueprints, schematics, or other instructions using hand tools or machinery.

Quality control: Inspect parts and finished products to ensure they meet quality standards and specifications, and report any defects or discrepancies.

Equipment operation: Operate, maintain, and troubleshoot machinery and equipment on the assembly line. Material handling: Collect and transport parts and materials along the assembly line. This can also include packaging finished products.

Safety and cleanliness: Maintain a clean, organized, and safe work area by following all safety procedures and wearing appropriate personal protective equipment (PPE). Production support: Collaborate with team members to meet production targets and schedules, and assist in other areas of production as needed.

Record keeping: Keep accurate records of production output and materials used. Reporting: Report any problems, malfunctions, or quality issues to the supervisor. Healthcare Customer Service Representative

Blue Cross Blue Shield Remote 11/2019 — 10/2020 Handle inquiries: Answer phone calls, online inquiries, and sometimes in-person requests from members and providers.

Explain benefits: Provide information and explain details about medical and dental insurance plans. Resolve issues: Address and resolve problems, which can include claims, billing, or general policy questions. Provide support: Act as an advocate for members, guide them to answers, and ensure they are satisfied. Use internal systems: Navigate electronic databases to research benefits, process claims, and document interactions.

Teaching Assistant

Pee Dee Head Start Marion Sc 11/2020 — Present Student support: Provide one-on-one or small group instruction to reinforce lessons, help students with tasks, and offer extra help to those who are struggling. This includes assisting students with special needs. Classroom and lesson support: Help the lead teacher prepare for lessons by organizing materials, setting up equipment, and preparing the classroom environment. Supervision: Oversee students during class, lunch, recess, field trips, and other school activities. Record keeping: Track student attendance and assist with grading assignments and tests. Clerical duties: Perform administrative tasks such as photocopying, filing, and preparing teaching aids. Education

Mullins High School, 08/1990 — 05/1993

High School Diploma

Skills

Customer service

Communication

Problem solving

Microsoft Office

Word, Excel, and PowerPoint

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