Customer Service Guest Relations

KH

KEANDRA HAROLDSON

*************@*****.*** 971-***-**** Las Vegas, NV 89101

Seasoned Server and Bartender with 8 years of experience in fast-paced dining and bar environments. Adept at ensuring guest satisfaction, upholding alcohol service laws, and fostering teamwork through effective training and communication. Proven track record of delivering exceptional guest experiences and maintaining high service standards. Seeking to leverage hospitality expertise in a new role dedicated to quality service and guest relations. Attention to Detail

Bartending & Mixology

Alcohol Service Compliance

Training & Staff Development

Team Coordination

Cash Handling

Reliable

Professional

Customer Service

Communication

Fogo de Chão Portland, OR

Server

11/2023 - Current

Deliver a premium dining experience by anticipating guest needs and providing personalized, attentive service throughout each course. Present and describe menu items and wine selections with detailed knowledge of cuts, preparations, and pairings.

Consistently achieve high check averages through effective upselling of beverages, desserts, and signature add-ons.

Maintain exceptional presentation and service standards reflective of the Fogo De Chão brand, contributing to repeat guest visits and positive reviews.

Hawthorne Food and Bar Portland,

Oregon

Bartender

05/2025 - 10/2025

Craft and serve cocktails, wine, and beer in accordance with OLCC regulations and guest preferences.

Provide personalized recommendations, enhancing guest satisfaction and repeat business.

Maintain bar inventory, restock supplies, and ensure cleanliness and safety of the bar area.

Support servers and kitchen staff during high-volume periods to optimize efficiency and teamwork.

Buffalo Wild Wings Hillsboro, OR

Server

08/2022 - 12/2024

Accommodate special dietary needs through collaborative efforts with kitchen staff to ensure safe and satisfying meal alternatives. Provide attentive service and ensure prompt delivery of food and beverages.

Address and resolve customer complaints efficiently, maintaining a positive dining experience.

Killer Burger Hillsboro, OR

Training Coordinator

Coordinate with management to identify and address training requirements.

Summary

Skills

Experience

06/2018 - 08/2022 Develop training handbook and course materials. Supervise food preparation stations to ensure hygiene and quality standards.

Direct team members on procedures to enhance customer satisfaction. Subway Portland, OR

Sandwich Artist

09/2016 - 06/2018

Delivered high-quality customer service by greeting guests, promoting daily specials, and efficiently processing orders.

Maintained sanitary environment by managing inventory and upkeep of equipment.

Enhanced team performance through effective training of new members. Happy Hearts Daycare Portland, OR

Volunteer Assistant

06/2014 - 09/2014

Assisted children with homework and coordinated educational activities. Prepared snacks and meals while maintaining hygienic standards. Sunset High School Portland, OR

High School Diploma

Mt. Hood Community College Gresham, OR

Food Handlers

OLCC Permit

Education and Training

Certifications

Contact this candidate