Accounts Receivable Service Coordinator

Namiah Wallen

Raleigh, NC 617-***-**** **********@*****.***

EXPERIENCE

Client Service Coordinator Banfield Pet Hospital Garner, NC APRIL 2025 - PRESENT

● Maintain strict confidentiality surrounding personal and clinical data.

● Recruit and advise clients on hospital services, preventative care, and wellness plan options

● Ensure efficient client flow to maximize patient volume and team productivity, while consistently ensuring a positive customer experience

● Maintain accuracy in financial transactions and adhere to opening and closing protocols Part Time Nanny Private Family Raleigh, NC

MARCH 2025 - PRESENT

● Provide attentive, nurturing care for an infant from 4 months to 1 years old, supporting healthy development through age-appropriate activities and routines, in alignment with parents’ preferences

● Communicate daily updates on feedings, sleep patterns, and developmental progress to parents Accounts Receivable CSR Unifirst Durham, NC

FEBRUARY 2024 - FEBRUARY 2025

● Supported sales representatives in achieving business objectives and improving client satisfaction through effective communication and coordination.

● Designed and implemented unique visual materials to strengthen brand identity and recognition.

● Resolved customer account discrepancies by identifying issues and delivering timely, effective solutions.

● Managed the processing of credits, exchanges, and related transactions to ensure efficient operations and customer satisfaction.

● Supervised the collection of accounts receivable, ensuring on-time payments and minimizing outstanding balances..

● Led and delegated daily tasks to team members, optimizing workflow efficiency and achieving departmental goals.

Inventory Control Specialist Lowe’s Inc. Durham, NC MAY 2023 - AUGUST 2023

● Maintained an organized and safe receiving area to support efficient operations.

● Processed and distributed products accurately and on schedule.

● Verified personnel and transaction documentation to ensure accountability.

● Entered and updated inventory data to maintain accurate records.

● Provided customer support and ensured adherence to safety protocols. Student Success & Engagement Assistant Virginia StateUniversity Petersburg, VA SEPTEMBER 2022 - MAY 2023

● Supported student engagement initiatives through effective communication and coordination.

● Managed guest inquiries and facilitated resolutions to ensure a professional experience.

● Delivered documents, maintained organized records, and assisted with office logistics to enhance efficiency. Front Desk Associate Red Robin Raleigh NC

JULY 2020 - DECEMBER 2020

● Professionally managed incoming phone calls, addressing customer inquiries and efficiently processing orders to ensure a seamless, customer focused experience.

● Maintained a clean, organized service area

● Monitor restaurant activity to assess and improve dining flow, collaborating with staff to ensure smooth table turnover and maintain operational efficiency.

Logistics Support Specialist Amazon Chester, VA MARCH 2020 - JULY 2020

● Operated scanning equipment and computerized systems with precision to accurately store items in their designated locations, ensuring optimal organization and effective inventory control.

● Perform comprehensive inspections of items for defects, promptly reporting any damages and ensuring appropriate handling and disposal procedures are followed.

● Exhibit strong time management skills by efficiently storing items within established time frames, contributing to the overall operational efficiency and productivity of the inventory management process. EDUCATION

Virginia State University Peterberg. VA Bachelors of Science in Management AWARDS

Certificate of Achievement with 3.0+ 2021-2020

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