Client Support Community Outreach

Michael L. Lajeunesse Jr

California *********@*****.*** 805-***-****

**Seeking: Community Outreach & Communications Associate (Remote)** Professional Summary

Clear communicator with a natural on-camera presence, a background in client support and team leadership, and the ability to make complex topics easy to understand. With experience in case management, supervision, and client education, I’m skilled at guiding people through programs and services with empathy and clarity. Comfortable working remotely, recording video content, and meeting tight deadlines. Passionate about helping people understand the “why” behind what they’re doing — and delivering messages that resonate.

Core Strengths

On-Camera Communication, Conversational Delivery, Video Briefing & Client Messaging, Instruction Following & Self-Direction, Relatable, Authentic Tone, Time Management & Accountability, Brand Representation, Leadership & Team Coordination Relevant Experience

AOD COUNSELOR / Case Manager & Family Support Coordinator All In Solutions LLC 02/2021 – CURRENT

- Delivered clear, empathetic guidance to clients facing addiction and personal challenges.

- Translated recovery systems into simple steps and connected families with vital local resources.

- Created structured plans for progress and documented updates in compliance with program standards.

Supervisor / Team Lead – 12-Hour AM Shift

Adjustment Family Services 01/2019 – 02/2021

- Led a shift team focused on consistent planning, problem-solving, and efficient communication.

- Managed shift-wide updates via email, ensured client needs were met, and maintained a professional tone.

- Balanced high-volume responsibilities and helped ensure all operations ran smoothly across departments.

Client Communications & Administrative Support

Mid Valley Baseball 06/2015 – 01/2019

- Responded to inquiries, managed schedules, and coordinated program logistics.

- Maintained accurate records and assisted with community outreach communications.

- Used phone, email, and face-to-face communication to keep families informed and supported.

Education & Certifications

Oxnard College

• Associate of Arts – Sociology

• Associate of Arts – Social & Behavioral Science

• Associate of Science – Science of Addictive Disorders Certifications:

• Certified Alcohol and Drug Counselor

• Certified Customer Service Representative

Tech & Tools

Zoom, Loom, Google Meet (comfortable on camera), Google Workspace, Microsoft Office, Asana, Trello, Email/CRM platforms, Google Drive / Cloud Sharing Platforms, Strong Wi-Fi + HD Laptop/Smartphone Camera Setup

Soft Skills & Personality

Relatable and Real — natural, not scripted

Confident Speaker — no fear of camera or conversation Listener First — can anticipate what others need to hear Self-Directed — manages time, tasks, and tone

Flexible and Fast — meets shifting priorities and feedback

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