Data Entry Clerk

Yvonne P. Barnes

Cell: 202-***-**** Email: **********@*******.***

Summary:

Highly organized and detail-oriented executive assistant with 7+ years of experience providing exceptional support to C-level executives, managing schedules, correspondence, and special projects. Proficient in Ms Office. Strong communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization.

Professional Experience

TruGreen Lawn Care, Gaithersburg, MD-(Direct hire) May 2024 – Present (on leave).

Technical Sales Specialist

Provide technical product demonstrations and presentations to potential clients.

Proficient in consultative selling, cross-selling, and upselling.

Ability to prioritize tasks and manage time effectively.

Expert understanding of lawn care products, tool, and treatments

Demonstrate ability to work collaboratively with teammate and manager.

Conduct lawn analysis and determine appropriate products and tools for lawn maintenance.

TruGreen Lawn Care-Gaithersburg, MD- (Direct Hire) Feb 2024 – May 2024

Customer Service Representative

Assisted customers with inquiries via phone, email, and live chat, achieving an average satisfaction rate of 90% throughout employment.

Developed expertise in addressing customer complaints and resolving issues promptly and professionally.

Conducted regular assessments of customer feedback to identify areas for improvement and recommend solutions.

Collaborated with cross-functional teams to ensure timely resolution of customer issues.

Participated in ongoing training sessions to enhance product knowledge and refine communication skills.

Gap Reason: Looking for the new role Dec 2023 – Jan 2024

Kforce Staffing/LKC-Gaithersburg, MD Oct 2023 – Dec 2023

Customer Order Administrator

Worked in a fast-paced environment, processing high volumes of orders, and coordinated with sales, marketing, customer service and shipping teams.

Maintained accurate order records, ensuring timely and error-free order processing and shipment.

Collaborated with the sales team to identify and resolve customer concerns, contributing to increased customer retention rates.

SPECTRAFORCE, Herndon, VA (Contractor) Incentive Analyst

(May 2023 – Present)

Worked closely with manager and teammate with their daily task to prepare PowerPoint presentation.

Helped analyze report using Excel to gather information for the incentive programs.

Assisted Finance Manager performed monthly Forecast, Planning and budgeting analysis of current processes using operational metrics and reports.

Tata Consultancy Services, Bellevue, WA Analyst

(Jan 2019 – Sep 2022)

Conducted outbound sales calls to prospective clients, effectively communicating the value proposition of products and services.

Identified client needs through active listening and provided tailored solutions to meet their requirements.

Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction.

Consistently exceeded monthly sales targets by 20%, resulting in increased revenue for the company.

Collaborated with cross-functional teams to ensure seamless delivery of products and services to clients.

Utilized CRM software to track leads, manage customer interactions, and generate reports for management.

GM Financial dba AmeriCredit, Lynnwood, WA Credit Analyst

(Sep 2015 – Dec 2018)

Assessed the level of risk associated with extending credit.

Developed and implement strategic sales plans to achieve monthly and quarterly targets.

Identified potential clients through market research, cold calling, and networking events.

Conducted product demonstrations and presentations to educate clients about the features and benefits of our offers.

Negotiated contracts and pricing agreements to ensure mutually beneficial outcomes for both the company and clients.

Build long-term relationships with key accounts by providing exceptional customer service and addressing their needs promptly.

Regularly updated CRM system with accurate client information, sales activities, and progress towards targets.

Evaluated the creditworthiness of potential buyers and existing clients by utilizing their financial statements, credit reports, and other relevant information.

Skills:

Knowledgeable in account principles and practices.

Proficient in accounting software, including QuickBooks.

High Level proficiency with MS Office Suite, Excel, including pivot table, VLOOKUP, and data visualization.

Excellent communication and interpersonal skills for collaborating with cross-functional teams.

Business Communication and Operations Management

Strong Salesforce and SAP knowledge and usage.

Ability to handle high-pressure situations and make sound and informed decisions.

Education

MEd, Cambridge College - Cambridge, MA

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