Accounts Receivable Financial Data

Alisha “Nicole” Jones

**** ******** **, *******, ** 44057- 440-***-*****- **************@*****.***

PROFESSIONAL OVERVIEW

Accomplished Accounts Receivable professional with progressive experience in collections, credit management, and team leadership. Recently promoted to Lead Collector, recognized for driving process improvements, mentoring staff, and delivering measurable results in reducing delinquency rates and improving cash flow. Skilled in analyzing financial data, resolving complex account issues, and fostering collaboration across departments to achieve organizational goals. Known for balancing compliance with efficiency while leading teams to exceed performance targets.

CAREER HIGHLIGHTS

• Promoted to Lead Collector (2025): Selected to lead and train the A/R team based on strong performance, leadership skills, and ability to resolve high-priority accounts.

• Reduced Delinquency Rates: Consistently lowered overdue accounts through proactive follow-up, customer communication, and process improvements.

• Improved Collections Efficiency: Developed reporting tools and implemented best practices that improved cash flow and reduced Days Sales Outstanding (DSO). SKILLS

• Accounts Receivable Management & Collections

• Team Leadership, Training & Development

• KPI Monitoring & Process Improvement

• Financial Data Analysis & Reporting

• Microsoft Office Suite, Tableau, BillTrust, Visual, PaymentWorks Suite

• Customer Relationship Management

• HIPAA & Regulatory Compliance

• Organization, Time Management, Adaptability

WORK HISTORY

LEAD COLLECTOR

Supply Technologies – Cleveland, OH

05/2025 – Present

• Lead and supervise the Accounts Receivable (A/R) team to ensure timely and accurate collections.

• Train, mentor, and support staff on best practices, systems, and compliance requirements.

• Resolve escalated account issues and provide guidance on complex cases.

• Monitor performance against KPIs, implementing strategies to reduce DSO and delinquency.

• Collaborate with accounting and sales to resolve billing discrepancies and strengthen customer relationships.

• Prepare and analyze A/R reports, providing insights on cash flow, aging trends, and team performance. SR. A/R COLLECTIONS ANALYST

Supply Technologies – Cleveland, OH

02/2024 – 05/2025

• Analyzed and managed delinquent accounts, ensuring effective resolution and recovery.

• Communicated with customers and internal departments daily to expedite collections.

• Delivered detailed aging reports and forecasts, highlighting risk and improvement opportunities.

• Identified process gaps through KPI monitoring, recommending solutions to leadership.

• Maintained compliance with company policies and industry regulations. A/R SPECIALIST (Temp)

Buyers Products Inc – Mentor, OH

06/2023 – 02/2024

• Managed national accounts and worked with operations to resolve outstanding A/R issues.

• Generated open invoice reports to accelerate collections.

• Resolved complex billing and payment discrepancies.

• Provided customer support via phone, email, and Zendesk. ADMINISTRATIVE SECRETARY – Commercial Construction Accounts Lake County Building Dept – Painesville, OH

08/2019 – 06/2023

• Prepared and processed commercial construction documents for permit issuance.

• Maintained project and inspection schedules per regulations and customer needs.

• Coordinated department communication, reviews, and meetings. DATA PROCESSOR

Hewitt & Assoc – Plantersville, TX

01/2000 – 01/2020

• Processed, verified, and maintained medical record data with accuracy and compliance.

• Ensured adherence to HIPAA and confidentiality regulations.

• Supported high-volume data entry operations with consistent performance metrics. EDUCATION

Associate of Applied Science in Business Administration – Information Processing Purdue Global University – Projected Graduation: October 2025

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