Real Estate Operations Manager

NICOLE ARMBRUSTER

1-630-***-**** ***.******.*@*****.*** Aurora, IL 60506

WORK EXPERIENCE

Operations Manager, Creative Light Studios, LLC

November 2020 - September 2024

● Directed all aspects of daily business operations, including scheduling, staff, contractor and vendor management, client relations, and production workflows for real estate photography and media services.

● Administered full-cycle hiring processes, including job posting, candidate screening, interviewing, onboarding, training, and maintaining compliance with employment documentation and legal requirements.

● Managed a portfolio of 2,000+ real estate clients, ensuring timely delivery of high-quality visual content to meet branding and listing goals.

● Implemented efficient project management systems (e.g., CRM, scheduling, invoicing, client portal) to streamline communication and company operations.

● Collaborated with real estate agents, brokerages and developers to plan and execute tailored marketing campaigns that enhanced property visibility and sales outcomes.

● Managed financial operations, including payroll, invoicing, accounts payable, and expense reconciliation; tracked and projected company expenditures to ensure steady cash flow and support sustainable growth.

Data Analytics Account Manager, DWS

September 2019 - November 2020

● Oversaw 100+ large industrial client accounts, managing the full waste and recycling billing cycle—including data entry, cost analysis, discrepancy resolution, and payment processing.

● Developed, maintained and updated detailed financial tracking spreadsheets to monitor costs, identify savings opportunities, and generate client-specific reports.

● Reviewed and validated monthly waste and recycling invoices for accuracy and contract compliance, resolving discrepancies directly with service providers.

● Prepared and delivered comprehensive savings reports and detailed billing summaries to clients, enhancing transparency and trust.

Account Manager, DAS Health

October 2018 - November 2019

● Executed timely contract renewals to ensure uninterrupted service delivery and compliance with organizational standards.

● Negotiated favorable terms and conditions that enhanced business relationships and maximized profitability.

● Facilitated effective team collaboration by fostering open communication and encouraging diverse perspectives.

● Analyzed performance metrics to derive actionable insights that drove strategic improvements across the organization.

● Developed innovative sales strategies that increased market penetration and expanded the client base.

● Managed client relationships by providing exceptional service and support, leading to increased customer satisfaction and retention.

Project Manager, ME Computer Systems, LLC

January 2008 - October 2018

● Led a diverse team of highly skilled professionals to enhance productivity and foster collaboration on all service implementations.

● Executed risk assessments to proactively identify and mitigate potential project challenges.

● Planned and organized project timelines to ensure on-time implementation of objectives and goals.

● Managed budgets effectively to optimize resource allocation and minimize expenses.

● Developed timelines that aligned project deliverables with client expectations.

● Facilitated client communication to ensure transparency and address concerns throughout project life cycles.

EDUCATION

Waubonsee Community College - 1999-2002

Associate of Sciences - AS, Focus on Business Administration

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