Customer Service Representative

Erika Smith

910-***-**** *****************@*****.***

Seeking Remote Opportunities

Professional Summary

Dedicated and compassionate professional with experience in both healthcare and customer service. Skilled in client support, problem-solving, and working independently. Quick to learn new systems and highly committed to delivering exceptional service. Seeking a remote position where I can contribute my strong work ethic and adaptability. Professional Experience

Customer Service Representative - UnitedHealthcare (Teleperformance) September 23, 2024 - Present

- Assist members with insurance inquiries and coverage details

- Ensure members are assigned to the correct Primary Care Physician (PCP)

- Schedule appointments and provide support with navigating health benefits

- Deliver excellent service in a fast-paced, remote work environment Direct Support Professional - Serenity Therapeutic Services December 2, 2020 - August 20, 2024

- Supported mentally disabled adults in achieving personal and health goals

- Assisted with daily living tasks including bathing, cooking, and cleaning

- Planned and participated in recreational outings and activities

- Maintained a compassionate and respectful approach to care Education

Hoke County High School - Diploma, Class of 2013

Skills

- Strong communication and listening skills

- Fast learner with the ability to adapt quickly

- Compassionate and dependable

- Appointment scheduling

- Customer support (remote and in-person)

- Basic computer proficiency (email, phone systems, scheduling tools)

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