Services Advisor Appointment Scheduler

Chloe Zelaya

Tampa, FL 813-***-**** ***********@*****.***

Experience

Office Depot - Services Advisor Tampa, FL

May 2018 – March 2020

Duties included:

• Creating proofs and producing business cards, posters, yard signs, banners; coil binding books and brochures, large scale laminations, bulk printing requests, replication of physical binders and books, wedding/event invitations,

• Handling client complaints regarding any orders or proofs received; this included de-escalation and contact with management as needed

• Creating and designing personal and business visuals using Adobe PhotoShop

• Managing Business Accounts for reoccurring clients; this included fulfilling regular/subscribed orders for businesses

• Assisting in establishing corporate discounts and tax exemptions as needed

• Ordering customized items through corporate & vendor avenues

• Corresponding with business clientele via phone & email Hancock Claims - Appointment Scheduler Remote, FL

September 2020 – December 2020

Duties included:

• Handling Inbound and Outbound calls regarding existing and pending appointments

• Notating claims and accounts while on active calls

• Managing field agents’ schedules and routes in order to maximize efficiency

• Creating insurance claims and cases from insurance company agents

• Scheduling Appointments with time windows and ensuring compliance with set times

• Corresponding with field agents regarding appointments and adjusting as needed

• Satisfying metrics by minimizing time spent on calls and adhering to call scripts

• Handling assigned cases by contacting clients in ‘rounds’ ensuring a minimum amount of contact is made within a required period U-Haul - Call Back Agent Remote, FL

March 2021 – April 2022

Duties included:

• Scheduling reservations through SalesForce; this included allocating equipment through database and assigning equipment to reservations

• Keeping up to date notes on equipment specifications in order to inform clients on solutions to their concerns

• Handling service appointments for towing hitches; this included finding compatible equipment to adhere to manufacturer safety guidelines and allocating inventory in the nearest locations to clientele

• Communicating via calls and text using sales software (SalesForce)

• Adhering to call scripts while keeping call time to 3 mins or less

• Taking credit card payments over Phone

USF IT Tech - Tier 1 Remote, FL

April 2022 – February 2023

Duties include:

• Basic software and hardware troubleshooting with customers over phone calls, chat sessions, emails, and remote support sessions using BeyondTrust software

• Assisting in printer, computer, phone, VPN, and internet connection setups

• Assisting with password and Multi Factor Authentication resets (i.e. Microsoft Authenticator)

• Providing access to outdated accounts in order to retrieve school transcripts or diplomas

• Identifying any compromised email accounts and locking accounts accordingly

• Assisting in identifying spam and fishing emails for clients

• Identifying outdated information and broken links on internal websites for immediate follow up

• Escalating issues and corresponding with separate IT sub-teams to resolve issues by expected timelines

• Managing student, faculty, and staff accounts using Active Directory and Jira ticketing software for a 100+ clientele Clerk of Court and Comptroller - Tampa, FL

Court Support specialist I Evidence & Appeals February 2023 – February 2024 Duties for evidence team included:

• Entering information into court native database program ‘Odyssey’ from paper documents titled ‘evidence data sheets’ or ‘EDS’; these documents included detailed descriptions of weapons, drug paraphernalia, and audio/visual summary information.

• Ensuring exhibits matched the descriptions appropriately

• Ensuring exhibits are stamped and labeled

• Properly filing and bagging exhibits into temporary evidence holding room

• Ensuring evidence holding room is kept organized and clean Duties for Appeals team included:

• Processing notice of appeals for criminal and civil cases

• Filing notices to Appellate Courts (such as 2nd District Court of Appeals in FL) via an electronic portal

• Building summary records in compliance with the FL statutes of appellate procedure ( such as Rule 9.200)

• Mailing summary records to pro se parties; this often included incarcerated individuals

Clerk of Court and Comptroller – Tampa, FL

Court Support specialist III Evidence February 2024 – Present Duties included:

• Processing Evidence for both criminal and civil cases (including confidential cases involving minors or sexual assault victims)

• Assisting in evidence disposal; this includes generating reports from a database, filtering through unnecessary information, and highlighting relevant and vital information

• Researching cases for proper storage and consolidation; this included verifying locations from Excel Sheets and Word and consolidating physical evidence using physical document prints

• Handling copy requests from the public and attorneys

• Scanning evidence directly into cases for appeal cases.

Education

Hillsborough Community College Tampa, FL

August 2017 - July 2019

Associate of Science in Computer Programming & Analysis Coursework included:

• Database & Network Management

• Java

• C

• C#

• XML & HTML

Languages

Spanish – Fluent Speaker, Reader, Writer

Russian – Proficient Speaker, Reader, Writer

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