Data Entry Customer Service

Linda Harris

*******@*****.*** 412-***-**** Pittsburgh, PA

SUMMARY

Remote customer support and data entry professional with 24 years of experience, skilled in handling basic inquiries and providing guidance. Proven track record in maintaining high accuracy and managing digital files efficiently. Seeking Work From Home Data Entry / Customer Support role to leverage expertise in delivering exceptional customer service and support.

WORK EXPERIENCE

Omni Interactions Pittsburgh PA

Customer Service Representative Jan 2025 - Present

• Assisted customers in navigating the tax platform to successfully complete their tax filings.

• Resolved customer errors, enabling them to progress with their tax submissions.

• Provided education on specific tax scenarios to enhance customer understanding.

• Distributed essential information to customers to facilitate their tax-related inquiries. CVS Pittsburgh PA

Customer Service Representative Jun 2024 - Present

• Provide exceptional customer service by assisting with inquiries, processing transactions, and resolving issues to ensure a seamless experience for customers addressing insurance concerns.

• Achieved 100% in ACE call metrics, consistently meeting all other performance metrics to ensure exceptional customer service.

Concentrix work from home

Customer Service Rep Mar 2024 - Apr 2024

• Addressed customer inquiries and resolved issues efficiently, ensuring consistent delivery of high-quality support.

• Maintained exceptional customer satisfaction rates through attentive service and prompt problem-solving.

• Adapted to a dynamic work environment, balancing multiple tasks to meet customer needs effectively. LiveOps Cloud Work From Home

Customer Service Representative Feb 2024 - Present

• Analyze customer inquiries and provide informed solutions to ensure satisfaction, leveraging a thorough understanding of product offerings and promotions.

• Accurately document customer interactions to capture concerns and feedback, contributing to the enhancement of service quality and operational efficiency.

• Provide prompt and empathetic customer support, consistently receiving positive feedback for exceptional service delivery.

AW Janitorial Pittsburgh PA

Professional Commercial Cleaner Aug 2017 - Feb 2024

• Maintained high levels of cleanliness and sanitation across various commercial spaces, including meticulous attention to restrooms, kitchens, and office areas.

• Conducted regular dusting and polishing of furniture and office equipment, contributing to an organized and professional atmosphere.

• Handled waste removal and floor care duties, utilizing vacuuming and mopping techniques, to ensure a welcoming and hygienic environment for clientele.

East Suburban Pediatrics

Medical Assistant Jan 2005 - Jan 2018

• Delivered vital clinical support by recording patient histories, administering injections, and aiding in medical procedures.

• Ensured optimal patient care through proficient execution of blood hemoccult tests and urinalysis, as well as maintaining examination rooms.

• Improved patient satisfaction by providing attentive follow-up after appointments and resolving inquiries with effective communication.

Scott Medical Center

Appointment Setter Jan 2002 - Jan 2003

• Efficiently arranged provider calendars, ensuring a streamlined appointment scheduling process that enhanced patient access to healthcare services.

• Maintained a well-organized patient appointment system, contributing to an improved healthcare delivery experience.

United States Army Hinesville GA

Cable System Installer Nov 1998 - Jul 2000

• Skillfully installed and maintained cable systems, contributing to improved customer satisfaction by providing consistent and reliable service.

• Troubleshot system malfunctions and executed signal quality assessments, while guiding peers in the adoption of best practices for installation excellence.

Reese Brothers Johnstown PA

Customer Service Representative Sep 1996 - Feb 1997

• Provided effective resolution to customer inquiries and complaints, ensuring increased satisfaction and fostering customer loyalty.

• Enhanced call center operations by optimizing processes, resulting in decreased wait times and an improved online ordering system.

EDUCATION

Duff's Business Institute

Diploma, Medical Assistant

Pittsburgh, PA

Jun 2004

Greater Johnstown High School

High School Diploma

Johnstown, PA

Jun 1990

SKILLS

Customer Relationship Management (CRM) • Conflict Resolution • Empathy • Scheduling • Complaint Resolution

• Data Entry • Appointment Scheduling • Customer Service • Call Triaging • Money Handling Abilities • Documentation • Order Processing • Computer Proficiency • Payment Processing • Technical Support • Active Listening • Problem Solving • Adaptability • Communication • Time Management • Technical Proficiency • salesforce

• Reliability • Organization • Attention To Detail • Computer Skills • Patience

Contact this candidate