Customer Service Sales Support

Laura Demel Resume

**********@*****.*** 770-***-**** home, 678-***-**** cell, Smyrna, GA.

Sales support and management, Solu on Selling, Consulta ve Sales, Nego a ons and Closing Account Management, Rela onship Selling, Client Rela ons, Product Marke ng and Management, Customer service and Sales Support, Appointment Se ng, Business Development Consistently demonstrates honesty, integrity and excellent communica on skills and leadership abili es.

Is resourceful, self-reliant, results oriented, and adaptable to change and new technology. Capable of handling mul ple projects and tasks.

Use of Goldmine, Act, SalesForce, Zoho, Five9, contact management so ware packages. Use Microso Word, Excel and EMail, Zoom and Go to Mee ng. Excellent Time Management Techniques.

Business to Business Sales, Customer Service, Appointment Se ng and Confirma on Employment Informa on:

Level up your recep onist, Remote,

March 2021 to January 2023

Use Five9 CRM, to call on service companies for answering service appointment. Make over 100 calls per day part me 4 hours a day. Create interest and rela onships with owners and Managers and set appointments for customer support managers to call and sign contracts. Consistent results with about 3 to 5 appointments per day. Get referrals and give stories of great service resul ng in new business. received bonus for sales and appointment se ng on a regular basis. Grow busines for small start up business CityPublica ons, Atlanta, GA remote

April 2019 to March 2020

Use CMR to call on specific of business for postcard adver sing delivered to homes in specific zip codes on scheduled me of delivery and work with datelines. Manage calendar of sales brokers in several parts of the USA for appointments to have in person mee ngs with owners of service companies. Time management and follow up phone calls to confirm appointments. to confirm appointments.

Business closed for covid with no return schedule

Bank Marke ng Center – Atlanta, Ga – Remote Inside sales and Webinar Appointment Se ng April 2017 to March 2019

Use Salesforce CRM to call on banks to introduce Web Based Marke ng Portal and features and benefits of services. Hunt for Contact Person and informa on about bank and size, income, and informa on about the bank's marke ng process. Make up to 60 calls a day part me 5- 6 hours a day to develop new business and follow up on emails and messages le . Create rela onships. Deal with Marke ng Managers, Marke ng Directors, VP of Marke ng and President of banks. Consistent appointments set for webinar a endance, leading to several new business rela onships. Provider Web Capital - Smyrna, GA - Business Development inside Sales and Appointment Se ng March 2015 to February 2017

Use Zolo and SalesForce CRM to call on Health Care Professionals to discuss financial programs and Capital funding for growing startup specialty finance companies. Deal with owners, office managers, Doctors, CFO’s, Controllers, Presidents of Companies and Administrators/Directors. Make appointments or do direct transfers for Senior Business Advisor to close sales. Make over 100 calls per day and reached and exceeded appointment quotas per week Impact Corporate Promo ons – Marie a, GA – Business Development inside Sales and Appointments March 2014 to March 2015

Research and find poten al clients by internet and auto dialer for Na onal Promo ons and Ad Specialty Company. Make appointments and develop rela onships, to facilitate sales people with promo onal needs and past programs of the company. Received bonus and awards for exceeding quota and outstanding appointments leading to large sales. Cashline – Atlanta, GA – Customer Service and So Collec ons August 2010 to March 2014

Work with customers to help them navigate web page, answer ques ons and apply for services with the Na onal Web Based Bill Pay Service. Collec on and reminder calls. Post payments to so ware programs.

Genera on Mortgage – Atlanta, GA – Inside Customer Support, Lead Genera on Specialist June 2009 to July 2010

Reverse Mortgage calls to interested people who inquired over the internet about service.Use Salesforce and Gems System Gain trust of older individuals. Answer simple ques ons. Qualify and refer to licensed experts.

SilvertonBank Atlanta, GA – Merchant Services Department Trunca on and New Projects June 2008 –May 2009

Using First Data Resources System and Bank Card Manager System provided service to merchants and banks. Worked in conjunc on with sales support, client rela ons and customer service to develop and Consistent follow up and sales support to prospec ve customers. I received several bonuses for exceeding quota.

maintain rela onships with banks and merchants. Was hired for a 3 month contract that was extended. Performed Excel spreadsheet maintenance func ons. I was given Awards for outstanding service.

Term Net Merchant Services - Atlanta, GA - Check Guarantee and Gi Card Support Counselor March 2001 to December 2003

Managed the Check Guarantee and Gi Card program. Trained Sales Consultants, Customer Service, Sales Support. Programmed Visa Master Card POS Terminals over the phone. Worked with retail merchants, Banks, Credit Unions for sales coordina on to finalize new sales. Reviewed and approved applica ons. Maintained marke ng and sales brochures Past Experience

3 years for Various Uniform Companies. - Ameripride Uniform Service 25 years. Check Verifica on and Credit Card Services – Check Care of Atlanta, Credit Services of America, Telecheck /Barne Bank

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