Order Entry, Administrative assistant, manager, Microsoft 365

ZACHARY RANJEET BECKFORD

Grayson, GA ***** • 404-***-**** • ***********@*****.***

Education

Bachelor of Business Administration (BBA) – Marketing Management

Georgia State University, J. Mack Robinson College of Business – Atlanta, GA

Expected graduation May 2028

High School Diploma

Grayson High School – Grayson, GA

Graduated May 2021 GPA: 3.4

Relevant Coursework:

Accounting I & II, Corporate Finance, Microeconomics, Macroeconomics, Business

Communication, Organizational Management, Information Systems, Business Analysis,

PROFESSIONAL EXPERIENCE

DiversiTech Corporation – Duluth, GA

Order Entry Associate / Administrative Assistance associate

June 2024 – August 2025

• Enter and maintain accurate customer orders in ERP and OMS platforms.

• Review product pricing, SKUs, and customer data to ensure order accuracy.

• Process inbound orders through multiple channels (email, phone, fax, web portals).

• Communicate shipping updates and stock availability to customers.

• Collaborate with logistics, sales, and warehouse teams to track and fulfill orders.

• Resolve backorders, substitutions, and invoicing discrepancies efficiently.

• Ensure timely escalation of service issues and proactively manage delays.

• Maintain high standards of data entry compliance and operational consistency.

AutoZone, Inc. – Grayson, GA

Retail Associate Store Manager

June 2021 – June 2024

• Led store operations including opening/closing, cash handling, and sales reporting.

• Supervised and coached a team of 5+ associates on customer service and safety

standards.

• Executed visual merchandising, planograms, and inventory audits.

• Ensured consistent product availability through inventory cycle counts and

replenishment.

• Managed customer conflict resolution and high-ticket sales upselling.

• Met and exceeded monthly store sales targets through customer engagement and

performance tracking.

CORE COMPETENCIES

• Order Entry & Fulfillment Processing

• Customer Relationship Management

• Inventory Control & Product Availability

• Sales Support & Purchase Order Management

• Cross-functional Communication (Sales, Logistics, Warehouse)

• Process Improvement & Data Accuracy

• Retail Operations & POS Transactions

• Staff Training & Team Supervision

• Microsoft Office Suite (Excel, Word, PowerPoint)

• Conversational Spanish Basic Python

PROFESSIONAL SUMMARY

Results-driven and customer-focused professional with 3+ years of experience in order

entry, retail operations, and customer service. Proven ability to manage order processing, inventory control, and client communication in high-volume, fast-paced

environments. Proficient in Microsoft Office Suite, and

basic Python. Seeking to contribute to organizational growth in a Customer

Success, Order Management, or Operations Support role.

Contact this candidate