Customer Service Front Desk

Paula Bryan

**** ******* *******, ********* *****, SC 29544 843-***-**** *****.*******@*****.***

Friendly, motivated professional pursuing opportunities in work-from-home healthcare technology and administrative support roles. Strong customer service, leadership, and administrative skills. Fast learner providing enthusiastic effort and attention to detail in all tasks. Experienced in front desk operations, data, and team management.

SKILL SETS

●Healthcare IT and office procedure trained

●Fast learner with strong adaptability

●Data entry and daily reporting

●Event planning and coordination

●Excellent customer service and communication

●Microsoft Office (Word, Excel) and basic computer proficiency

●Typing speed: 45 WPM (98% accuracy)

●Front desk and reception operations

EDUCATION

Healthcare Information Technician Training Program (complete name of program) start date - 8/25

Miller-Motte College, Chattanooga, TN Online

●Electronic Health Records (EHR)

●Medical Billing & Coding (ICD-10, CPT)

●HIPAA Privacy & Security

● Medical Terminology

● Healthcare Office Procedures

Healthcare Communication & Professionalism

PROFESSIONAL EXPERIENCE and CERTIFICATION

Front Desk Associate, Resort/Hospitality Industry 10/20 - Present

Empress Management, Myrtle Beach, SC

●Front line interaction with staff, guests, vendors and security operations, providing accurate and complete information.

●Administrative office support, including phone line management and delivery tracking system.

●Provide timely research, trouble-shooting, and issue resolution for guests and staff.

Guest Service and Opening Management, Restaurant Industry 2014 - 2018

McDonald's, Elizabethtown, NC and Taco Bell, three NC locations

●Trusted manager providing front and back of house support through a thorough knowledge of restaurant policies and procedures including customer service, point of sale, inventory and stock management, cash balancing, employee training, and facility sanitation. Coordinated employee schedules, special events, and promotions.

OSHA 501 Trainer for Occupational Safety and Health Standards for General Industry 2017

Raleigh, NC

●OSHA Outreach training program; authorized trainer for 10- and 30-hour general industry courses, instructing workers and employers about workplace safety, hazard prevention, worker’s rights, and employer responsibilities.

Contact this candidate