Customer Service Satisfaction
Resume:
JUSTINE
HEUSTON
**********@*****.***
Hopewell junction, NY 12533
Bold Profile
Dynamic problem solver with a proven track record at Amazon, leveraging analytical thinking and innovative solutions to enhance operational efficiency. Skilled in customer service and time management, I successfully trained teams and improved customer satisfaction, fostering a positive work environment while effectively addressing complex challenges.
PROFESSIONAL SUMMARY
SKILLS
• Problem identification
• Logical reasoning
• Creative solutions
• Innovative thinking
• Quantitative skills
• Time management
• Critical thinking
• Analytical thinking
• Customer service
• Staff education and training
Fashion Institute of Technology
New York, NY • 05/1998
Associate Of Fine Arts: Fine Arts
EDUCATION
Amazon - Problem Solver
Fishkill, NY • 05/2024 - Current
Self-employeed - Just2begin
Somers, NY • 01/2017 - Current
Sweet Delites Bakery - Bakery Supervisor
Somers, NY • 07/2019 - 05/2024
Homegoods Stores - Assistant Store Manager
Nanuet, NY • 07/2000 - 01/2017
WORK HISTORY
• Defined problem to identify, prioritize and select alternatives. Looked outside known experience to find solutions and produce results.
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Employed various tools and equipment to find solutions to difficult or complex issues.
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• Researched and extracted data to complete tasks. Increased customer satisfaction by maintaining a clean and organized workspace.
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Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
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Greeted customers, answered questions and provided great customer experiences.
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Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
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Enhanced bakery operations by effectively supervising and coordinating staff duties.
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Promoted a positive work environment through effective communication and conflict resolution strategies.
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Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
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Rotated merchandise and displays to feature new products and promotions.
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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
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Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
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Provided weekly work schedules to employees to accommodate business demands and vacation requests.
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Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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