Technical Support Representative
Resume:
Jamie Ussia
Jussia**@outlook .com
Clarksville, Tn 37042
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Apple Technical Support Representative
Conduent Florham Park, NJ March 2021 - June 2024
Configured network settings on Apple devices according to user requirements. Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
Educated customers on product features and usage instructions. Maintained high levels of E X P E R I E N C E
professionalism at all times while interacting with customers.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Answered user inquiries to resolve computer software or hardware operation problems.
Analyzed customer inquiries and responded with timely solutions in a professional manner.
Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions.
Performed system updates for operating systems, software applications, security patches.
Evaluated software or hardware to recommend improvements or upgrades. Provided technical support to customers on Apple products, including iPhone, iPad, MacBook and iMac.
Adhered to all company policies when dealing with customer inquiries. Provided remote assistance using remote access tools such as TeamViewer and LogMeIn. Technical Support Representative Representative
NexGen Portland, ME July 2020 - March 202
Answered numerous high calls per shift to assist with customer questions and concerns.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Recognized by management for providing exceptional customer service. Exceeded customer satisfaction by finding creative solutions to problems. Prioritized and organized tasks to efficiently accomplish service goals.
Displayed strong telephone etiquette, effectively handling difficult calls. Completed day-to-day duties accurately and efficiently.
Homemaker
Home Clarksville, TN July 2018 - July 20
Vacuumed carpeted floors, mopped hard floors and dusted to help clients maintain clean, hygienic living space.
Adapted quickly to changing environments while remaining calm under pressure. Transported clients to physician offices or on outings.
Accompanied clients to appointments and arranged transportation. Coordinated schedules for multiple appointments and activities while managing time efficiently.
Organized recreational activities including walks, games and crafts projects. Delivered warm
companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Pharmacy Technician
Walmart Neighborhood Market Pharmacy Clarksville, TN August 2015 - May 2018
Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information in system
Filled and entered of 100s of prescriptions daily, verifying medicine, correcting and checking for possible interactions
Resolved customer issues and answered questions to ensure a positive customer experience
Developed strong relationships with valued customers to cultivate customer loyalty Assisted customers and patients by offering and locating goods and services Made and answered Numerous calls from Pharmacist, Doctors, and patients Processed and corrected medical insurance claims electronically to obtain payments for orders
Verified written and electronic prescriptions to prevent errors and maintain the security and safety of all patients.
Pharmacy Technician
Rite Aid Pharmacy Clarksville, TN April 2011 - August 2015
Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information in system
Filled and entered of 100s of prescriptions daily, verifying medicine, correcting and checking for possible interactions
Resolved customer issues and answered questions to ensure a positive customer experience
Assisted customers and patients by offering and locating goods and services Made and corrected medical insurance claims electronically to obtain payments for orders
Verified written and electronic prescriptions to prevent errors and maintain the security and safety of all patients.
Daycare Worker Infant Room
Fort Campbell Army Base Daycare Fort Campbell, KY January 2010 - January 2011
Assisted in caring for infants in daily need
Created and Planned activities based on the ages and skill levels of children to advance
knowledge of core subjects by activities to engage and introduced babies and toddlers to basic
educational concepts by reading and playing with them
Documented the daily activities, attendance and other information for every child to update facility records and parent review
Accompanied children on outings to entertainment venues and educational opportunities
Maintained the safety and security of every child under care by closely monitoring movements and behaviors.
CNA/Mediation Aide
Care One at Hamilton Hamilton, NJ January 2004 - April 2008
Supported patients throughout treatments and helping
patients with a variety of daily tasks such as self-care, taking vital signs, assisting with range-of-motion exercises, feeding, etc
Regularly checked patient vital signs, including pulse, respiration and temperature, to identify problems
Follow written or verbal instructions on how to manage medications Record medication dosages and times
Observe patients and document changes in their condition
bathed, groomed, toileted, dressed, and fed patients and provided emotional and psychological support to patients
Helped patients with exercising, walking, and mobility in and out of Beds Changed bed linens, cleaning and disinfecting rooms regularly.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Utilized appropriate safety measures when handling hazardous materials or waste products.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Administered medications under supervision of a licensed nurse. SKILLS
Computer Diagnostics
Data Recovery
Device Installation
Component Replacement
User Support
Online Chat Support
Call Management Incoming
Call Management Help Desk Support
E D U C A T I O N A N D T R A I N I N G
National Certified Pharmacy Technician
Pharmacy Technology
Pharmacy Technician University, Denver, CO
January 2015
Associate of Science Degree
Hopkinsville Community College, Hopkinsville, KY
July 2011
National Certified Nursing Assistant/Medication Aide National Certified CNA/Medication Aide, New Brunswick, NJ
December 2003
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