Customer Service Real Estate
Resume:
Robert Ellison Smith
Littleton, Colorado *****-**58
******************@****.***
Professional Summary
Seasoned customer service professional with 40+ years of experience supporting clients in hospitality, real estate, telecommunications, and security. Renowned for commitment to client satisfaction, conflict resolution, and effective communication. Proven success managing high-volume inquiries and complex situations, with expertise in work environments and virtual customer support.
Relevant Experience
Armed Marked Vehicle Patrol Officer
Denver Metro Security, Lakewood, CO
Patrolled designated areas in marked vehicles, performing regular security checks and ensuring the safety of both properties and occupants.
Responded promptly to alarms and incidents.
De-escalating conflicts and collaborating with law enforcement as required.
Maintained detailed logs and reports, consistently meeting company standards for accuracy and professionalism.
Site Security Supervisor
Allied Universal Security, Aurora, CO
Led a team of five officers, focusing on clear communication, training, and performance evaluation.
Ensured exceptional service delivery, thorough incident documentation, and timely Post orders resolution of client requests.
Demonstrated empathetic, solution-oriented interactions, transferable to remote support settings.
Armed Security Officer / Loss Prevention
Trident Security, Denver, CO
Implemented security protocols and served as a visible deterrent across commercial properties.
Emphasized compliance and customer relations.
Managing sensitive information and communication policy clearly.
Security Monitor
CoreCivic, Englewood, CO
Monitored client compliance and documented incidents under strict guidelines per Colorado Department of Corrections, Probation & Parole, and Arapahoe County Sheriff’s Office.
Utilized analytical skills and diligence to resolve issues. Reintroduced social dynamics to clients.
Demonstrating reliability in operations concerning client locations vis a vis work, and transit time and arrival onsite.
Detentions Crew Leader
Arapahoe County Sheriff, Centennial, CO
Trained and supervised teams through strong leadership and communication skills.
Managed county on-site/offsite projects, coordinating tasks and resolving challenges
efficiently regarding clients conforming to requirements by the Sheriff of Arapahoe County, CO.
Customer Service Representative
MCI WorldCom, Highlands Ranch, CO
Provided 24/7 support to Fortune 1000 corporations, managing high-volume, global, inbound calls.
Developed strong active listening and problem-solving skills, consistently exceeding client expectations in a fast-paced, telecom technology-driven environment.
Education
British School of Paris, Croissy Sur Seine, France
International School of Geneva, Internat, Geneva, Switzerland. High School Diploma
Schiller International University, Heidelberg, Germany
Arapahoe Community College, Littleton, CO, USA
Miami Dade Community College, Miami, FL, USA
Key Skills
Customer Service
24/7 Client Support
Conflict Management & Resolution
Active Listening & Empathy
Professional & Discreet Communication
Problem Solving
Project Management
ITIL Foundation Training
Situational Awareness & Adaptability
Computer Literate
Team Leadership
Public Relations
Attentive to Client Needs
OSHA Certified in Fire Watch
Hotel/Resort Management Background
Empathy
Team Leadership
Public Relations
Real Estate Licensed in Alaska
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