Quality Assurance Service Technician

Colby Horne

704-***-**** ************@*****.*** Mount Holly, NC 28120

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

HVAC installation

Equipment maintenance

Quality assurance

System troubleshooting

Customer service skills

Landscaping experience

EXPERIENCE

Lamdscaping/HVAC service, Self Employed, June 2025-Current Denver, NC

Completed day-to-day duties accurately and efficiently. Lead Installation Technician/Service Technician/QA, Horne HVAC, March 2021-June 2025 Mount Holly, NC

-Ensure truck is fully stocked and loaded with all tools, equipment, and materials for installations.-Call customer upon dispatch to verify installation and ask about parking preferences at residence.-Introduce crew to the customer and scope job site.-Remove existing equipment-Install new equipment with new duct, refrigerant, gas, condensation and electrical connections.-Review installation with checklist including checking airflow, tempurature drop, refrigerant pressures with photographs attached.-Review installation with the customer and ensure they are 100% satisfied.- Collect payment and ask for a review from customer based off of their experience.- Unload/clean truck at the shop and preform truck stock check list.- Aslo did service technician work and quality assurance work. Received very many 5 star google reviews.

Shop Assistant, Lark Maintenance Center, April 2019-March 2021 Mount Holly, North Carolina

Assist with disassembly of hydro recirculation pumps from under various dams across the south east, natural gas feed injectors, boiler feed pumps etc. Sandblast, pressure wash and degrease all parts and hardware of equipment to prep for welding, machining and painting.

Assisted with reassembly of all equipment.

Preformed many preventative maintenance checks around facility. Housekeeping

Lead Installation Technician, Horne HVAC, May 2016-March 2019 Mount Holly, Vermont

-Ensure truck is fully stocked and loaded with all tools, equipment, and materials for installations.

-Call customer upon dispatch to verify installation and ask about parking preferences at residence.

-Introduce crew to the customer and scope job site.

-Remove existing equipment

-Install new equipment with new duct, refrigerant, gas, condensation and electrical connections.

-Review installation with checklist including checking airflow, tempurature drop, refrigerant pressures with photographs attached.

-Review installation with the customer and ensure they are 100% satisfied.

- Collect payment and ask for a review from customer based off of their experience.

- Unload/clean truck at the shop and preform truck stock check list. Trained junior technicians on HVAC installation techniques and best practices. Operated tools and equipment for efficient HVAC system installations and repairs. Reviewed blueprints to determine layout and placement of HVAC systems. Collaborated with team members to troubleshoot installation challenges effectively. Maintained inventory of supplies and equipment for ongoing installation projects. Conducted site evaluations to assess requirements for HVAC installations. Analyzed customer feedback to identify areas for improvement in service delivery processes. Performed quality control inspections of installations to ensure accuracy and customer satisfaction.

Scheduled and coordinated installation activities with other departments as necessary. Identified potential problems before they occurred by performing preventative maintenance checks.

Resolved complex installation issues using problem solving techniques and sound judgement. EDUCATION AND TRAINING

Lincoln Charter Highschool, Denver NC May 2016

CERTIFICATIONS

EPA certified

REFERENCES

References available upon request.

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