Support Specialist Data Science

T. REBECCA WILLIS WADE, MT (ASCP)CM, MBA

Atlanta, GA 30338

Email: ***************@*****.***

Mobile: 334-***-****

Experienced Business/Medical laboratory professional with 8+ years of experience in billing, accounting, and laboratory data analysis seeking employment in a position that will allow me to expand and fully utilize my skills and knowledge to contribute to the success and growth of the company. Data Entity Academy Science/Data Data Science Analytics Program EDUCATION Certificate – Las Vegas, NV August 2022 MBA California Medical Baptist Bachelor Auburn in South University Southern Business Laboratory of Medical Science - University Auburn, Administration Center Scientist/in AL Biomedical School - Irvine, May of Technologist CA Medical 2005 Sciences Technology Certificate August - Montgomery, 2016 AL June 2007 CERTIFICATIONS AND LICENSES

MT/MLS (ASCP)CM August 2007 to September 2025

Florida Clinical Laboratory Scientist/Technologist (CLS) May 2024-May 2026 WORK Laboratory MediaLab/Vastian, EXPERIENCE Tech Inc- Support Specialist Lawrenceville, GA

March 2022-Nov 2025

Assisting clients with setting up their portals with MediaLab

Collaborating and working with Support Tech and Software Development team in resolving client issues

Helping the Programming team in creating new features to make software more user friendly and enhance software overall

Resolving technical issues for clients via tickets and calls using SalesForce and Zendesk

Troubleshooting software issues reported by clients Clinical RFLabs – Stone Toxicology Mountain, Analyst/GA Certifying Scientist (PRN contractor) February 2022 -Dec 2023

Acting as QC/QA reviewer and documenting as well as resolving any QC errors/issues

Reviewing and quanting peaks of patients and QC via remote software (TeamViewer) and releasing results via StratusDx

Communicating daily with lab manager and staff on issues found during integration process via email or teleconference

Ensuring validity of batches by reviewing 3 level of controls, calibration curve, internal standards, and area concentrations etc., before exporting data to be released

Monitoring integrity of instruments and injections during runs by analyzing chromatography of peaks, various levels of pressures, etc.

Medical Cerca Talent- Technologist Atlanta, Georgia III (contractor/temp) December 2021-March 2022

Performing Covid-19 PCR testing for Cignpost Diagnostics Laboratories

Accessioning and registering client samples

Ensuring validity and integrity of client specimens during testing and resulting

Maintaining inventory and recording temperature logs

Updating/Revising SOP manuals and other lab logs

Exporting and importing QC and batch files into ApolloLIMS software

Preparing reagents/controls and master mix for Covid-19 PCR extraction/testing

Training new employees on PCR extraction methods for Covid-19 and reporting client’s results in LIMS

Traveling to client locations/studios to perform Covid PCR testing and resulting Business Emory University Services Hospital - Coordinator/Atlanta, GA System Administrator (Telcor) July 2019 to December 2021

Exceeding expected revenue of $10 Million for each of the Fiscal Years

Managing A/R from all Emory Outreach clients

Preparing A/R Management reports monthly for lab director

Developing monthly financial reports using pivot tables, charts, etc. to distribute to the Controller of Finance Dept. and Directors of Anatomic Pathology and Revenue cycle departments

Closing and reviewing the GL monthly

Creating and performing cost accounting for all of laboratory departments and determining all the lab/test prices for the Outreach clients

Ensuring that set lab prices are reflected within competitive price strategy and in compliance with Medicare guidelines

Providing cost accounting reports to laboratory director from the various laboratory departments

Hosting and managing meetings with the Office of Clinical Research department on regular basis for clinical trial updates

Overseeing the submission of lab orders and results as well as grant charges for clinical studies/trials

Correcting errors in lab charges for Outreach clients, grant accounts and research trials for the Finance department

Building and establishing new client relationships and strengthening existing ones

Forecasting personnel expenditures for all laboratory departments for each fiscal year

Serving as System Administrator/Point of Contact for Telcor software upgrades/changes with the Outreach, Revenue cycle billing and LIS team

Performing presentations on cost accounting updates along with outreach/client’s AR reports

Guiding outside facilities and in-house clinical research coordinators with starting trials and financial set up with OCR

(Office of Clinical Research) department

Collaborating with research coordinators and PI’s on multiple studies /clinical trial surveys in approving lab testing

Reviewing and monitoring lab testing components of clinical trials/studies

Providing coverage in Autocheck/microbiology dept. when needed

Serving as client liaison by updating and creating new contracts with new or older clients when needed

Investigating and resolving client as well as patient billing issues

Analyzing data in Telcor and other software to manage payments, credits, date of services, etc. to ensure compliance, integrity as well as accuracy in lab charges

Providing customer service to outside clients as well as clients affiliated internally within the university

Reporting erroneous findings of charges, orders, assigned client during investigations to manager and director and VP of business service department

Creating spreadsheets and SOPs for training and lab operations under PolicyTech

Completing training session for Data Warehouse, Clinical Trials, Journal Entry/Speedtype (Smartkey) submissions, Laboratory Northside Grant Hospital funding, Billing - Atlanta, and Specialist/Pathology GA professional MT II reimbursement monthly reports August 2015 to July 2019

Entering proper diagnostic codes (CPT) during billing process using ICD-10-CM rules

Reviewing lab billing and other invoices to ensure compliance with Medicare/Medicaid and insurance guidelines and corrections of erroneous lab charges

Serving as assistant lab manager and ordering supplies for various cancer center locations for ACC (Atlanta Cancer Care)

Initiating appeal process for billing and insurance disputes and requesting medical necessity letters

Analyzing patient specimens through chemical and biological testing

Performing maintenance and troubleshooting techniques on Beckman Coulter AcT Diff 2 Hematology Analyzer and ITC Hemochron Jr Signature Coagulation System

Reviewing peripheral blood smears/slides for detecting abnormal RBC/WBCs and other blood components through microscopy

Detecting abnormalities via urinalysis by microscopy

Ensuring validity and integrity of patient samples

Collaborating frequently with PAs, RNs, and physicians on patients’ lab orders, test results and other findings

Documenting and reviewing daily and monthly QCs on lab instruments

Answering calls from clinicians, patients, reference labs personnel and others about orders or lab charges

Monitoring and restocking laboratory supply levels

Evaluating the validity of test results and verifying results by confirmatory or alternative methods

Maintaining accurate and complete documentation of QC and patient information, equipment, and test results to comply with regulations

Participating in American Proficiency Testing surveys and continuing education conferences

Complying to HIPPA, OSHA, CLIA, and other risk management guidelines Remote/Integrity Health Satellite Plus - Farmers Certifying Branch, TX Scientist (Contractor) April 2016 to December 2016

Reviewing and quanting peaks via remote control software (TeamViewer and DKB Innovative Remote Support Software) and releasing results via LabGen

Communicating daily with lab manager and staff on issues found during integration process via email or teleconference

Ensuring validity of batches by reviewing QC, standards, concentrations and etc., before exporting data to be released

Monitoring integrity of instruments and injections during runs by analyzing chromatography of peaks, various levels of pressures, etc.

Sr. Six Medical Oak’s Consulting/ Technologist/Confirmatrix Laboratory Clinical - Lawrenceville, Toxicology GA Certifyer February 2013 to April 2015

Contributing to the development and operation of new toxicology and clinical blood laboratory

Analyzing, quanting, releasing patient data and training new analysts remotely via TeamViewer software in other states (TN and CA)

Training new clinical analysts on operation of LC/MS-MS, integration of peaks and reporting patient results

Accessioning and preparing specimens for analysis

Ensuring the validity and accuracy of patient reports

Answering and resolving calls from clinicians regarding status and/or issues of a patient results

Preparing buffers and washes for LC/MS-MS

Maintaining inventory for calibrators, internal standards, and other reagents

Creating and maintaining documents for maintenance, inventory, procedures for specimen validity and other toxicology related procedures

Serving as contact personnel for improving laboratory issues like LIMS, workflow, instrumentation, training or staffing issues.

Evaluating and recording quality control and standards (calibrators) and analytes' chromatography

Performing annual and monthly QC review and generating QC reports

Operating, performing maintenance, and troubleshooting ABSciex LC/MS-MS and software (MultiQuant)

Overseeing the training and operation of the Beckman Coulter Access2 special chemistry analyzer

Creating policies and procedures for Beckman Coulter Access2 and assigned assays Medical St. Francis Hospital Technologist - Columbus, GA II February 2012 to June 2013

Performing daily and monthly maintenance on various lab instruments (IRIS, Beckman Coulter chemistry and immunoassay analyzers, Stago coag instruments, etc.)

Serving as general technologists for blood bank/hematology/urinalysis, chemistry, and microbiology/serology departments

Ensuring collection of acceptable specimen and meeting TAT of tests

Performing standardized and complex biological, chemical, hematological, microbiological, immunological and serological tests

Providing Point of Care testing, customer service, and training newly hired technologists

Complying with all relevant safety and infection control policies and procedures

Covering for different shifts (1st, 2nd and 3rd) when understaffed

Managing chemistry, microbiology, serology, and central receiving (specimen collection) departments on 3rd shift Forensic EAMC Aperian Certifyer/Forensic Toxicology Toxicology Laboratory Analyst - Opelika, I AL July 2008 to June 2011

Performing maintenance and troubleshooting for LC-MS/MS and GC/MS

Extracting and analyzing specimens for detection and confirmation of drug metabolites using solid and liquid phase extraction methods

Preparing and validating reagents, calibrators, and controls for analysis

Resolving unusual data trends, chromatography, instrument alarms, programming errors and other issues that may compromise integrity of samples

Assisting other Sr. Certifiers in processing, integrating, and transcribing results from LC/MS-MS and GC-MS

Training new employees on methods of extractions and instrumentation

Ensuring completion and accuracy of all forensic chain of custody documents

Developing Blind QA/QC Management Program and preparing annual reports

Updating and revising SOP and MSDS manuals, inventory charts for the different shifts

Exceeding TAT goals and achieving increased monthly sample volume quota EAMC Medical Auburn Technologist University Medical Clinic - Auburn, AL September 2007 to 2008

Providing lab results under strict time constraints

Analyzing patient specimens using complex chemical and biological, hematological, and microbiological testing and interpreting test results

Performing additional testing on questionable specimens for confirmation and/or validity purposes

Maintaining inventory of reagents and supplies

Supervising and training lab assistant on new equipment and testing procedures

Troubleshooting and performing maintenance on instruments in hematology, chemistry, urinalysis/coag, and microbiology departments

Collecting specimens via capillary method or venipuncture

Faxing test results to necessary facilities, organizing and updating over 200 patient charts

Ensuring specimen integrity and accuracy of lab results before reporting

Collaborating with physicians, nurses, and other providers on selection of most appropriate test, interpretation and clarification of lab results

Baptist Medical South Technologist Medical Center Intern - Montgomery, AL July 2006 to June 2007

Performing ABO Rh cross matching and additional compatibility testing for transfusion

Evaluating integrity of specimens and accuracy of lab results

Documenting and recording temperature settings and corrective action taken on instruments

Managing collection list to assist in maintaining TAT goals

Collecting specimens via venipuncture and capillary method

Communicating frequently with physicians and nurses on lab results and lab orders

Implementing chemical, biological, serological, immunohematological, microbiological, and immunological testing on variety of specimens for diagnostic and monitoring purposes

Providing maintenance on instruments in hematology, chemistry, urinalysis/coag

Participating in safety and infectious control events and complying to OSHA, HIPPA, JCAHO, CLIA and hospital policies

Documenting and reporting critical values to attending healthcare provider

Observing frozen-specimen procedure and autopsy in histology department

Serving as a floater for chemistry, serology, microbiology, blood bank, urinalysis/coag, and hematology departments when understaffed

CERTIFICATIONS AND LICENSES

MT/MLS (ASCP)cm August 2007 to September 2025

SKILLS

• Hematology, chemistry and Microbiology ANALYZERS

(4 years) and BECKMAN Coulter instruments (4

years)

• R Programming (1 year)

• LIMS (4 years)

• ACCESS (Less than 1 year)

• Remote certifying (6 years)

• Toxicology (7 years)

• Laboratory Experience (10+yrs)

• Medical Terminology (10+yrs)

• Medical coding and review (3 yrs)

• Clinical Trial Lab Reviewer (2yrs)

• Excel, Powerpoint (4 yrs)

• Data Entry (10+yrs)

• Communications (9 years)

• Microsoft SQL and NoSQL (2 years)

• Lab QC and QA reviewer/analyst (3yrs)

ADDITIONAL INFORMATION

Skills/Training:

Adept in usage of MongoDB

Completed training and received certificate in Microsoft MySQL program 2018

Proficient in Microsoft Office XP (Word, Excel, PowerPoint)

Certificate of Completion for Microsoft Excel: Functions and Formulas via LinkedIn Learning 2021

Reviewed/studied The CRA’s Guide to Monitoring Clinical Research and GCP Guidelines as well as FDA Compliance Program Guidance Manuals

Trained by a Clinical Research Project Manager on duties/responsibilities of CRA

Trained at Beckman Coulter Center for Access 2

Analyzed and monitored QC and L-J chart via R Gui (64-bit) QC software

Competent in utilizing LIMS/STARLIMS, STARFRUIT, Aria Manager, Siemens/Novius REMISOL 2000, Avalon, and EZ- Runs QC database software, TeamViewer, MassLynx, DKB Innovative Remote Support Software, etc. Telcor, Cerner Millennium, HealthQuest, CoPath, MediaLab software modules, SalesForce, Zendesk

Trained for Data Warehouse and Financial

Knowledgeable in operation of PCR tests for Chlamydia/Gonorrhea, Beckman Coulter Access2, DXI, DXC, Advia Hematology Analyzer 2120 and 120, Iris iQ200 Analyzer, Siemens Dimension RXL, Shimadzu and ABSciex 4500 LCMS-MS and Waters LCMS-MS, Agilent LCMS-MS, etc.

Adept well with people from various background

Meticulous organizational and interpersonal skills

Highly motivated team player and quick learner

Able to manage priorities and meet deadlines

References: Available upon request

Contact this candidate