Customer Service General Manager

Kristin Richardson

*******@******.*** 662-***-**** KILLEN, AL 35645

Motivational leader and organizational problem-solver with 7 years’ experience in advanced supervisory, team building, and customer service skills. Experience stepping into roles, and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employment engagement and performance. Success in maximizing sales and profit margin while upholding and exceeding company standards.

Employment History

General Manager

Shine Time Super Wash, Huntsville, AL

2024-2025

• Recruited, onboarded, and trained all employees to achieve key performance indicators.

• Trained all employees on product knowledge, running the wash, and polish tunnel.

• Trained all employees on presentation of the Super Wash Club to increase sales and conversion rate.

• Directly handled all HR concerns and strived to create an empowering learning and working environment.

• Monitored all financial aspects of the store to improve savings and revenue growth.

• Conversion rate for sales increased from a 2% to a 10.4% in a short period of two months.

• Significantly decreased the turnover rate by empowering team members and training each individual one on one in all areas of the wash and the wash process. General Manager

Mister Carwash, Madison, AL

2022-2024

• Recruited, trained, and empowered employees to achieve key performance indicators.

• Directly supervised and guided a team of 10-15 employees, simultaneously developing and promoting 2-3 staff members through our management program.

• Trained employees across the region on product knowledge, customer service, sales techniques, and leadership strategies.

• Drove continuous improvement by consistently growing the number of members by more than 100 each month, resulting in enhanced sales and profit margins.

• Aligned procedures and protocols with changing business demands.

• Handled HR concerns and established plans to handle issues consistently and efficiently.

• Monitored financial performance and identified areas of improvement in cost savings and revenue generation.

Life Insurance Agent

Lincoln Heritage Life Insurance Co. Killen, AL

2021-2022

• Developed and maintained relationships with clients to ensure customer satisfaction.

• Resolved customer issues in a timely manner while providing excellent customer service.

• Participated in team meetings to discuss strategies for increasing sales performance.

• Provided training to new agents regarding industry best practices and company policies.

• Upsold products to policy holders and potential new clients.

• Met with other leaders and consultants to discuss strategies to increase sales. Lead Advocate (Night Supervisor)

Interior Alaska Center for Non-Violent Living Fairbanks, AK 2019-2021

• Completed regular reviews of Advocate performance against established metrics.

• Provided support, advice, and direction for Advocates on daily tasks.

• Maintained after-hours availability on rotating basis to provide on-call coverage,

• Provided direct advocacy services to vulnerable populations including victims of Domestic Violence, Sexual Assault, and homeless individuals and their minor children.

• Screened individuals presenting for lethality to determine if the need for safety met criteria for state, local, and federal assistance programs.

• Managed caseloads consisting of up to 50 clients at any given time while providing quality service. Education

Associates of Applied Science: Human and Social Services Bryant and Stratton College

2017-2019

4.0 GPA

-Member of National Honor Society

-Alpha Beta Gamma

-Dean’s List

Medical Office Administration Certification

Martinsburg College

2013-2014

3.8 GPA

-Honor Student

Skills:

• Communication

• Problem Solving

• Driving Company Initiatives

• Problem-Solving

• Organizational Development

• Leadership

• P&L Management

• Building a Culture of Feeback

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