Customer Service Manager

RACHEL ANDERS

Statesville, NC • 704-***-**** • ******.********@*****.***

PROFILE

Dedicated and detail-oriented administrative professional with a strong background in office management, customer service, and organizational support. Over 7 years of experience in managing records, coordinating communications, and supporting leadership within mission- driven organizations. Skilled in Microsoft Office Suite (Word, Excel, Outlook, Teams, Publisher) with proven ability to balance multiple priorities while maintaining professionalism and confidentiality. Experienced in assisting visitors, responding to inquiries, and fostering positive relationships with diverse groups, including clergy, parishioners, vendors, and staff. Adept at financial record management, policy compliance, and process improvement. Mission-driven, service-oriented, and committed to supporting the spiritual and operational needs of the Catholic community.

PROFESSIONAL EXPERIENCE

Custom Framer

Hobby Lobby — July 2024 to Present $20.15

• Collaborated with customers to design personalized framing solutions for artwork, photographs, and memorabilia.

• Measured, cut, and assembled mats and frames with precision to ensure professional presentation and durability.

• Delivered excellent customer service by guiding clients through design choices and maintaining strong product knowledge.

• Maintained an organized workspace and inventory of framing supplies while meeting sales and quality standards.

• Effectively upsold frames and frame kits by highlighting product value, durability, and long- term preservation benefits, resulting in increased sales and customer satisfaction. Customer Service Manager

Hobby Lobby — Dec. 2024 – July 2024 $19.25

• Manage day-to-day operations of the customer service department, ensuring organizational standards are upheld.

• Train and supervise staff while resolving escalated concerns efficiently and professionally.

• Maintain accurate financial records and adhere to daily cash handling procedures. Open Door Representative

Lowe’s Corporate — July 2023 – June 2024 $24.01

• Served as liaison between associates and investigative teams, maintaining meticulous records for case reviews.

• Created internal documentation and knowledge articles to support workflow efficiency and policy understanding.

• Mentored new hires and provided policy interpretations to ensure company-wide compliance.

Senior HR Representative

Lowe’s Corporate — Sept. 2021 – May 2023 $23.61

• Processed associate cases involving financial reimbursements, escalations, and payment issues.

• Trained domestic and overseas employees on U.S. policies and procedures using internal systems.

• Led internal communication efforts and coordinated employee engagement events. HR Representative

Lowe’s Corporate — March 2019 – Sept. 2021 $21.50

• Supported the transition to Workday by identifying reporting and processing inefficiencies.

• Delivered front-line assistance in managing time-sensitive employee records and data systems.

CDO Specialist

Lowe’s Corporate — Sept. 2017 – March 2019 $15.75

• Reconciled customer payments, managed credit card data, and maintained accuracy in billing processes.

• Oversaw district-wide delivery operations and collaborated with vendors and internal teams. CDO Base F Agent

Lowe’s Corporate — Oct. 2016 – Sept. 2017 $12.31

• Assisted customers and internal stakeholders with real-time order adjustments and resolution tracking.

EDUCATION

Bachelor of Science in Psychology

Liberty University — Lynchburg, VA 2009–2011

Associate of Applied Science in Photography

McDowell Technical Community College — Marion, NC 2000–2002 ADDITIONAL QUALIFICATIONS

• Valid Driver’s License

• Able to lift up to 20 lbs and work flexible schedules, including holidays

• Adept at using internal systems for payment processing, auditing, and reconciliation REFERENCES

Available upon request.

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