Customer Service Front Desk
Resume:
M J
Macy Jones
Professional Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving. Work History
Kellogg Conference Hotel - Front Desk Agent
Washington, DC
04/2023 - Current
Temple Hills Skate Palace - Party Host
Temple Hills, MD
08/2015 - 02/2018
● Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
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Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
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Resolved guest issues promptly, resulting in positive feedback and return visits.
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Took reservations over phone, in person, and via computer for guests and provided confirmation information.
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● Answered multi-line phone system and enthusiastically greeted callers. Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
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Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
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Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
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Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
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Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
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Handled last-minute changes with flexibility, ensuring that parties were successful despite unforeseen challenges.
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********@*****.***
Washington, DC 20020
Skills
● Customer service
● Guest services
● Problem-solving skills
● Time management
● Administrative skills
● Reservation systems
● Front office support
● Documentation
● Training and mentoring
● Conflict management
● Bookkeeping
● Detail-oriented
Education
Covenant House
Washington
GED
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