Store Manager Customer Service
Resume:
Kristina Griffenkranz
Cliffside Park, NJ *****
****************@*****.***
Professional Summary
Looking for a challenging position in a fast paced environment that will allow for personal growth and career advancement. I have worked in retail management for 15+ years and have had the opportunity to work in many different areas of retail. I believe that having exceptional customer service skills and strong management experience will bring anyone success. Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
TJ Maxx-Edgewater, NJ
January 2023 to April 2025
Customer Experience Manager
Responsible for overseeing 16+ registers and managing a staff of 80+ associates. Position includes interviewing and hiring of associates, payroll, managing, training and development of all associates. Achieving store metrics and business goals with management team. Assistant Store Manager
Big Lots-North Bergen, NJ
March 2020 to December 2022
Position includes interviewing and hiring of associates, payroll, price changes, department resets, freight flow process. Managing a team of 20+, training and development of all associates. Assistant Store Manager
Burlington Stores-Elizabeth, NJ
October 2019 to March 2020
Overnight operation manager in charge of receiving and freight flow processes. Responsible for overnight crew and productivity. Manages a crew of 15+,writes their shift schedule, orders store supplies and calls in store repairs.
Operations Manager
Bed Bath & Beyond-Edgewater, NJ
August 2009 to October 2019
Position includes writing store schedule, payroll, hiring new associates, receiving department, training and development of associates in my department and Inventory control. I'm use to going by a budget with my payroll hours. I have been promoted multiple times within my years with the company. I've also been the Customer Service Department Manager and Front End Department Manager Front-end Supervisor
Pathmark Supermarkets-Edgewater, NJ
July 2007 to September 2008
Position included counting out change for registers, overrides for price discrepancies, register cash deposits, managing 20+ registers in 4 different departments, opening and closing shifts, general managing of associates and customers.
Store Manager
Dollar Tree-Closter, NJ
May 2005 to July 2006
Promoted from assistant manager after 5 months. Responsibilities included assistant manager development, associate recruitment and development, inventory procurement, merchandising, scheduling, opening and closing procedures, receiving truck deliveries, daily cash deposits, change orders, merchandise setups, inventory control and prep. Store Supervisor
Rite Aid-Bergenfield, NJ
January 2004 to May 2005
Responsibilities included store opening and closing procedures, associate management, cash deposits, inventory receiving and stockings, aisle resets, photo counter, customer service. Education
Northern Valley Regional High School-Demarest, NJ
2001
Skills
• Assistant manager experience
• Microsoft Word
• Teamwork
• Organizational skills
• Pricing
• Customer support
• Team Management
• Freight Experience
• Merchandising
• Phone etiquette
• Planograms
• Payroll
• Management
• Computer skills
• Store Management Experience
• Time management
• Microsoft Office
• Communication skills
• Customer service
• Basic math
• Retail Management
• Attention to detail
• Interviewing
• Inventory Control
• Leadership
Contact this candidate