Mental Health Employee Relations

NAJIBULLAH KAKAR

Sacramento CA

916-***-**** - ************@*****.***

SUMMARY

Experienced Deputy Manager, Interpreter, Housing Navigator, Advocate with in-depth knowledge of scheduling, recruitment, and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth. Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Resourceful professional capable of leading teams of operators in production requirements. Dependable Youth Specialist highly effective at promoting behavioral and social development. Work well with staff, adults and juveniles to implement comprehensive support services. WORK HISTORY

01/2023 to 07/2025 Housing Navigator/Housing Retention Case Worker UWCCR – CA, Sacramento

• Assists with requests for reasonable accommodation, if necessary.

• Educates, informs, and engages with landlords.

• Ensures that the living environment is safe and ready for move-in.

• Communicates and advocates on behalf of the Member with landlords.

• Assists with arranging for and supporting the details of the move.

• Develops relationships with local community-based organizations to find services for unsheltered participants.

• Assist members in overcoming any barriers to meeting health goals and update service plans accordingly.

• Enroll members into programs and services by effectively communicating their value.

• Find member populations that are difficult to locate (homeless, severe mental illnesses, substance use, medically underserved, in need of preventive services.

01/2021 to 01/2023 Customer service representative Sacramento Housing and Redevelopment Agency – CA, Sacramento

• Respond to rental inquiries made by phone and walk-in traffic with the objective of securing appointments.

• Assist residents with work order requests, ensuring quality and timely completion.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller/visitor.

• Maintaining a positive, empathetic and professional attitude toward customers always.

• Ensure customer satisfaction and provide professional customer support.

• Foster ongoing relationships by resolving any issues quickly.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints. 06/2022 to 06/2025 Community Mobile Health Advocate Ruby's Place – CA, Castro Valley

• Company Overview: Assist Domestic Violence and Human Trafficking Victims.

• Finding resources for Domestic Violence and Human Trafficking victims at shelters, providing COVID-19 test kits, joining events in greater bay area and introducing the agency, interviewing clients and providing them their needs through partners, making reports after each site/field visit.

• Assist Domestic Violence and Human Trafficking Victims.

• Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members.

• Arrange for, or directly provide, member transportation to health services appointments

• Maintain accurate, quality, timely, and consistent documentation in company database of member activities and interventions achieve set goals.

• Follow up with members via phone calls, home visits, and visits to other settings where members can be found.

01/2014 to 01/2016 Counselor

US Army Forces – Afghanistan, Bagram

• I was assigned to interview the new detainees and translate all documents and intake questionnaire interview from Pashto, Dari and Urdu into English with %100 accuracy Grammarly.

• I was assigned to teach English to detainees and contractor workers and even the Afghan National Army Head Quarters.

• Interpreted from and into English and the applicable non-English language using simultaneous and consecutive modes at Court proceedings and for other court-related services at the direction of the court.

• Performs sight translation of documents including, but not limited to, court petitions, reports, waivers, plea forms, letters and other documents.

• I was assigned to interpret for judges, attorneys, court staff, the public and other court-related departments at the direction of the court.

• I notified the court of any issues or situations that may impede the interpreters' performance.

• Researched and understood terminology used in court and functions of the court which may include but not be limited to legal, technological, scientific and/or medical terminology.

EDUCATION

01/2016 Sunshine institute of higher education

Degree: Microsoft Office Package

01/2015 Kardan University

Degree: Business Bachelor Administration

HIGHLIGHTS

Communication

Problem Solving

Flexibility

Leadership

Management

Time Management

Customer Service

Adoptability

Emotional Intelligence

LANGUAGES

I know 4 languages:

Dari/Farsi

Pashto

Urdu

English

AWARDS

Difference Maker Award

Appreciation Letter from 4 Stars General.

Employee of the year.

REFERENCES

Milani Alexander - Director Of Outreach And Education at Restorative Pathways

Email: ******@**********.*** Phone#: 209-***-****. Tahirih Kraft - Director of Housing Navigation at United Way (UWCCR) Email: *******.*****@*****.*** Phone#: 916-***-****. Zia Zaheer - Financial Account Supervisor at California State Treasurer Email: **********@*****.*** Phone#: 916-***-****

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