Shift Supervisor

ARSHDEEP SINGH

***, ** **** **** ******* NW, Calgary, AB, T3R 0W7

Email: *************@*****.*** Phone: 825-***-****

PROFESSIONAL SUMMARY

Dynamic and results-oriented Shift Manager with over 2 years of experience leading high-volume Starbucks locations operated by HMS Host. Proven track record in team leadership, operational efficiency, payroll, and financial processes. Adept at implementing cost-control strategies, interpreting financial data, and ensuring compliance with company policies and regulations. Known for excellent problem-solving abilities, customer-centric leadership, and consistent delivery of strong business results.

KEY SKILLS

Financial & Accounting Skills: Experienced in payroll administration, expense tracking, vendor reconciliation, and use of accounting software such as Xero, QuickBooks, Sage-50, Profile Tax.

Data Analysis & Reporting: Skilled in leveraging Excel, Oracle, Net-Chef, and HMS Host web applications for operational and financial reporting.

Cost Control & Budget Management: Track costs, optimize resource allocation, and improve profitability.

Team Leadership & Talent Management: Interviewing, hiring, onboarding, and coaching staff to build high-performing teams.

Operations Management: Expertise in inventory control, cash handling, reconciliation, and compliance with health, safety, and corporate policies.

Process Improvement: Experienced in streamlining workflows to improve efficiency and service quality.

Customer Service Excellence: Strong interpersonal and problem-resolution skills for delivering exceptional guest experiences.

Compliance & Audit Readiness: Ensure proper record-keeping and adherence to financial and operational regulations.

PROFESSIONAL EXPERIENCE

Shift Manager

Starbucks Coffee, HMS Host – Calgary International Airport

March 2024 – October 2025

Manage daily store operations for a high-volume Starbucks location, achieving consistent sales and service targets.

Lead workforce management activities including scheduling, payroll preparation, interviewing, hiring, and onboarding of baristas.

Train and mentor staff on operational procedures, product knowledge, and customer-service standards.

Utilize HMS Host web applications for payroll processing, reporting, inventory tracking, and performance metrics.

Maintain strict control of cash handling, reconciliation, and financial documentation to meet audit standards.

Optimize inventory flow and vendor ordering to reduce waste and improve cost-efficiency.

Enforce health and safety regulations, promoting a safe, compliant, and productive workplace.

Respond to customer concerns promptly, increasing satisfaction and repeat business.

Operational Supervisor

Starbucks Coffee, HMS Host – Calgary International Airport

Feb 2022 – Feb 2024

Supervised daily store operations, guiding baristas to meet performance standards.

Conducted payroll administration and managed staff records through internal accounting and HR software.

Coordinated vendor orders, cash audits, inventory tracking, and reconciliation using Oracle and Net-Chef.

Supported management in budget planning and sales analysis to improve profitability.

Facilitated staff training programs for coffee preparation, service delivery, and workplace safety.

Resolved customer issues professionally, enhancing brand loyalty.

Partnered with management to launch new menu items and promotions, increasing revenue and engagement.

Personal Banking Associate

Punjab & Sind Bank – Uttarakhand, India

Nov 2020 – Mar 2021

Managed day-to-day cash transactions, account services, and loan application processing.

Generated monthly reports on branch performance and customer engagement.

Strengthened fraud detection and prevention efforts, reducing fraudulent activities by 20%.

Ensured all transactions complied with regulatory and policy requirements.

Accountant

Fateh Academy – Uttarakhand, India

Apr 2021 – Jul 2021

Oversaw expense tracking and implemented cost-saving measures while supporting academic operations.

Maintained accurate financial records, ensuring readiness for internal and external audits.

Managed student fee billing, collection, and compliance with institutional policies.

Assisted in creating annual budgets and resource allocation plans, aligning with academic and operational objectives.

EDUCATION & TRAINING

Business Administration Diploma – Accounting, Bow Valley College, Calgary AB

Xero Accounting Software – Computer Applications for Bookkeeping & Accounting, Bow Valley College

Profile Tax Software – Personal & Corporate Taxation, Bow Valley College

Microsoft Excel Efficiency, Bow Valley College

Salesforce Training, HMS Host

QuickBooks Payroll Essentials, LinkedIn Learning

High School Diploma, Miri Piri Khalsa Academy, India

CERTIFICATIONS

Starbucks Barista Certification

Food Safety Certification

First Aid / CPR Certification

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