Customer Service Hands-On

Kayla Oberg

484-***-**** • ********.*****@*****.***

QUALIFICATIONS

Motivated and reliable customer service professional with hands-on experience in front-of-house operations, cash handling, team coordination, and daily store management. Proven ability to lead shifts, maintaining a positive attitude, resolve customer concerns efficiently, and maintain smooth and accurate checkout processes. Seeking to leverage strong organizational skills and service excellence to drive team performance and overall business success. WORK EXPERIENCE

Chill Out Ice Cream, Shift Manager Sept 2018~ Current

Opened the store daily, ensured all appliances and systems were functioning to support efficient operations

Proactively completed unfinished tasks from the prior day to maintain workflow continuity

Warmly greeted customers upon arrival, assessed their needs, and provided personalized assistance throughout their visit.

Processed sales transactions accurately, handled various forms of payment, and ensured correct change was provided.

Managed weekly inventory counts to maintain accurate stock levels and support product availability.

Handled inbound and outbound customer calls, addressing questions, resolving issues, and providing product/order information.

Reconciled cash drawer at closing, ensuring financial accuracy and resolving discrepancies when necessary.

Distributed tips among staff fairly, fostering a cooperative and equitable work environment.

Oversaw fulfillment of online orders, ensuring accuracy, timeliness, and completeness of all outgoing deliveries.

Resolved customer concerns professionally and ensured every guest left satisfied, supporting high retention and positive word-of- mouth.

Ridley Township Municipal Recreational Center, Senior Camp Counselor June 2018~ July 2022

Fostered positive relationships among campers by promoting teamwork, cooperation, and respect

Ensured camper safety through constant supervision, effective behavior management, and first-aid response when necessary

Communicated regularly with parents and camp staff regarding camper progress and any concerns

Collaborated with other counselors and leadership to execute special events and daily schedules Sky Zone Trampoline Park, Court Monitor May 2017~June 2018

Conducted daily safety inspections of trampoline courts and equipment to identify and address potential hazards, ensuring a safe environment for all guests

Communicated effectively with team members and management regarding guest issues, injuries, or maintenance concerns

Delivered exceptional customer service by answering questions, resolving concerns, and creating a positive guest experience EDUCATION SKILLS

Delaware County Community College Attention to Detail Major: Liberal Arts Team Collaboration

Dates: 2017~2018 Time Management

Courses Taken: Mathematics, Psychology, English Customer Service Management Ridley High School, Folsom, Pennsylvania

Graduation: June 2017

*References are available upon request*

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