Social Media Operations Specialist

Milan Murry

*****.*****@*****.*** 512-***-****

SUMMARY

Dynamic marketing and operations specialist with over five years of experience driving engagement and fostering community within the entertainment and retail sectors. Proficient in digital marketing, public relations, and customer service, leveraging a comprehensive skill set to enhance brand visibility and customer experience. Expertise in managing social media strategies and developing compelling content that resonates with diverse audiences. Known for cultivating relationships with industry professionals and influencers, while effectively analyzing data to inform strategic decisions. Committed to creating inclusive environments that empower teams and elevate brand narratives. EXPERIENCE

Operations Specialist

Apple January 2021 - Present, Dallas

• Drive sales and improve customer experience.

• Complete inventory receiving, counting, returning, and running tasks in compliance with Retail Inventory processes.

• Communicate the status of assigned inventory tasks and promote an understanding and awareness of inventory performance among all store staff. Leveraged data analysis skills and retail management software to clarify discrepancies and resolve reporting issues, enhancing transparency across inventory operations.

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• Manage other duties as assigned by the leadership team. Implemented Apple's visual merchandising guidelines by utilizing inventory management tools and collaborating with store staff to maintain consistent store presentation.

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• Ability to adapt to change while maintaining consistency.

• Creative problem-solver with strong analytical skills. Maintained workflow consistency under changing conditions by coordinating with cross-functional teams, streamlining tasks, and adjusting schedules through collaborative communication tools.

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Founder & Social Media Marketing Manager

The 93 Catch Up September 2018 - Present, Texas market

• Showcase emerging artists and brands on this music discovery platform.

• Develop and implement social media strategy.

• Generate original content.

• Manage social media content calendar.

• Utilize content management and marketing tools.

• Collaborate with graphic designers, videographers and other creatives to enhance social media content.

• Coordinate media relations and partnerships.

• Network with industry professionals and influencers.

• Track and analyze data analysis and metrics.

• Provide insight and direction to recording artists; music producers, engineers and promoters; as well as media outlets.

• Cultivated a community of more than 5,000 music lovers across various digital marketing channels.

• Contributed marketing and creative direction.

• Develop and manage client / talent relationships. Music Agent Assistant Intern

Breakpoint Booking May 2025 - August 2025, Beverly Hills

• Supporting assigned music agent in daily operations and scheduling.

• Coordinating artist engagements and logistical arrangements for events.

• Assisted in developing promotional materials and social media content.

• Maintained communication with artists and industry contacts to foster relationships.

• Analyzing market trends to enhance booking strategies.

• Tracked and compiled artist booking data to support forecasting and reporting on campaign impact for management review. Specialist

Apple February 2020 - January 2021, Dallas

• Created energy and excitement about Apple products.

• Fostered an enjoyable and therapeutic shopping experience for customers.

• Collaborated with store team members to discover customers' needs and find solutions.

• Maintained visual merchandising.

• Stayed informed about Apple product knowledge and industry trends. At-Home-Advisor

Apple June 2020 - Dec 2020, Dallas

• Provided world-class customer service as first point of contact.

• Relied on technical expertise to troubleshoot and meet customers' needs. Resolved complex technical issues for customers by leveraging in-depth product knowledge and guiding users through effective troubleshooting steps, consistently ensuring high satisfaction ratings.

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Educated customers on device features and system updates, empowering users to maximize Apple product capabilities while enhancing overall satisfaction.

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Freelance Talent Acquisition

LegnA Entertainment May 2017 - September 2017, Dallas

• Secured signed opening acts for high-profile concerts.

• Served as artist relations and development manager. Social Media Intern

ANKR Agency August 2016 - October 2016, Dallas

Scheduled and published content on ANKR social media platforms utilizing content management tools to ensure timely and consistent engagement.

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• Created and compiled social media content calendar.

• Wrote and edited content for clients' marketing brochures. Monitored campaign analytics across multiple platforms, identifying trends and providing recommendations to enhance engagement for client accounts.

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Copywriter Intern

SWOOP Agency Jan 2016 - May 2016, Dallas

• Wrote and edited copy for Reeltime Audio website and social media outlets. Generated social media and digital content for the University of North Texas Frank W. and Sue Mayborn School of Journalism Alumni celebration event.

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• Led strategy meetings and executed campaigns for clients. EDUCATION

Bachelor of Arts

University of North Texas • Aug 2013 - May 2016

Austin Community College • Aug 2011 - May 2013

SKILLS

Event Management, Teamwork, Public Relations

Digital Marketing, Media Strategy, Data Analysis, Digital Content Editing Copywriting, Networking Skills, Customer Service, Strategic Communication, Logistics, Operations Coordination, Problem Solving, Artist Relations

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