Administrative Assistant Medical Records

BARBARA WILLIAMS

***********@*****.*** / 814-***-****

SUMMARY

Results-driven Medical Administrative Assistant with extensive experience supporting clinical operations at Olean General Hospital. Demonstrated expertise in scheduling diagnostic procedures, managing insurance and compliance documentation, and providing exceptional front-desk support. Skilled in utilizing electronic medical records (EMR/EHR) systems, Microsoft Office Suite, and other healthcare software to streamline administrative workflows. Recognized for strong communication, patient service, and adherence to confidentiality protocols, contributing to operational efficiency and high patient satisfaction.

SKILLS

Maintenance reporting

Analytical thinking

Customer relationship management

Effective communication

Data entry

Compliance documentation

Customer and client relations

Database management

Document preparation

Time management

Lab test coordination

Medical office software

Computer skills

Medical records confidentiality

Coding procedures

Healthcare coding

Transcription of medical notes

Tact and diplomacy

Scheduling expert

Customer service

EXPERIENCE

Student Transportation Specialist / Kane School Bus Service 09/2017 - 08/2020 Operated a school transportation van to safely transport students to and from assigned locations. Maintained strict adherence to safety protocols to ensure student well-being during transit. Conducted daily pre- and post-trip inspections, checking tires, brakes, lights, wipers, fluid levels, and safety equipment to ensure optimal vehicle performance. Documented routes and transportation logs, in accordance with school and regulatory requirements.

Identified and reported mechanical issues or maintenance needs to the appropriate personnel. BW

Sustained a clean and organized vehicle interior to promote a safe and comfortable environment for students.

Administrative Assistant / Microtech Knives 08/2013 - 09/2017 Performed data entry to record and track knife purchase orders and repair transactions. Coordinated shipping of repaired products to customers, ensuring accurate packaging and timely delivery.

Supported accounting operations by handling accounts payable and receivable tasks. Managed inventory and procurement of office supplies to maintain daily operational efficiency. Assisted with product assembly as needed to support the production workflow. Medical Administrative Assistant / Olean General Hospital 01/2006 - 08/2013 Scheduled and confirmed patient appointments for diagnostic tests, surgical procedures, and medical consultations, in coordination with physicians and clinical staff. Managed a multi-line phone system; answered inquiries, and routed calls to appropriate departments to ensure timely communication.

Accurately completed insurance and claim forms, ensuring compliance with healthcare regulations and billing procedures.

I greeted and assisted patients and visitors, determined the purpose of their visit, and directed them to the appropriate personnel or department.

Coordinated patient testing and procedures, such as laboratory work and radiology exams, based on physician orders.

Operated office equipment and utilized software tools, including word processing, spreadsheets, and electronic health records (EHR), to generate reports, medical records, invoices, and correspondence.

EDUCATION

Elmira Business Institute - Elmira, New York (NY) 1981 Troy Highschool - Troy, Pennsylvania (PA) 1980

Contact this candidate