Front Desk Customer Service
Resume:
Madison Warden
Granite City, IL *****
**************@*****.***
Work Experience
Patient Registration Clerk
SIHF Healthcare-Granite City, IL
October 2024 to Present
I work as a patient registration clerk at the McKinley health care. My job description is checking in and out of patients and scheduling them for their next appointments. I also answer phones and direct calls to where they need to go and send messages bacm to providers and insurance companies. I also work in our call center as a customer service representative Front Desk Receptionist
Multicare specialist
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Maintained cleanliness and organization of the front desk area at all times
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Trained new receptionists on office procedures, phone systems, and customer service best practices
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Developed strong relationships with vendors to negotiate favorable terms for office supplies procurement
• Assisted HR department in organizing interviews by scheduling candidates' appointments Education
High school diploma
Granite City High School
Skills
• Typing
• Medical Office Experience
• Phone Etiquette
• HIPAA
• Medical Scheduling
• Insurance Verification
Contact this candidate