Customer Service Commercial Services

Tanya R. McMillian

San Tan Valley, AZ ***** • 520-***-**** • ****************@*****.***

Professional Summary

Dynamic leader with a proven track record at Collins Commercial Services, adept in customer service and problem-solving. Excelled in reducing complaints and enhancing client satisfaction through effective issue resolution and CRM. Skilled in Microsoft Office, fostering strong relationships, and driving team performance. Achieved significant improvements in customer service processes and team collaboration. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Customer Service

Problem-Solving

Microsoft Outlook, Word, and Excel

Customer-focused

Time Management

Training and mentoring

Decision-Making

Excellent time management skills

Adherence to high customer service standards

Exceptional interpersonal communication

Complaint resolution

Customer Relationship Management (CRM)

Issue Resolution

MS Office

Work History

Customer Service Manager, 05/2022 to Current

Collins Commercial Services – Scottsdale, AZ

Resolved customer complaints while prioritizing customer satisfaction and loyalty. Took ownership of customer issues and followed problems through to resolution. Reduced customer complaints, proactively addressing issues and implementing effective solutions. Followed through with client requests to resolve problems. Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Collaborated with upper management to improve customer service processes and support structures company-wide.

Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Dispatch Supervisor, 06/2017 to 05/2022

Alliance Plumbing – Phoenix, AZ

Supervised team of 25 employees and provided training focused on maximizing overall performance.

Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.

Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved. Directed dispatching, routing, and tracking of 25 fleet vehicles. Collaborated closely with other departments within the organization to optimize workflow processes across teams.

Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.

Created a positive work environment through open communication channels and fostering teamwork among staff members.

Streamlined dispatch operations by implementing efficient scheduling and routing strategies. Education

Bachelor of Science: Business Management, 07/2014

Independence University - Salt Lake City, UT

Dean's List All semesters 2012-2014

Honor Roll All semesters 2012-2014

4.0 GPA

summa cum laude graduate

USAF Technical Degree: Still Photography, 04/1987

Air Force Institute of Technology - Lowry AFB, CO Associate of Applied Science: Business, 06/1986

Los Angeles Trade Technical College - Los Angeles, CA Dean's List 1984

Honor Roll 1985 1986

High School Diploma: 06/1984

Phineas Banning Senior High School - Wilmington, CA

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