Project Management Administrative Assistant

Courtney Lewis

***************@*****.*** 323-***-****

Professional Summary

● Claims Trained

● Excellent oral and written communication skills.

● Excellent interpersonal, organizational, project management and communication skills

● Proficient with Microsoft related software applications

● Excels in demanding environments, demonstrating exceptional composure under pressure and a talent for motivating teams to achieve ambitious goals, even with last-minute demands.

● Ability to plan, organize and meet strict timelines Experience

August 2024 to Present Blue Shield of California Concierge

● Claims Trained

● Managing Inbound Communications: receiving a high volume of calls, emails, and potentially chats from members with a wide range of questions and concerns.

● Active listening skills and the ability to navigate different communication styles.

● Answering Coverage and Benefits Questions

● Eligibility and Enrollment Assistance

● Provider Network Navigation: Members often need help finding in-network doctors, hospitals, and other healthcare providers.

● Problem Resolution: empowered to investigate and resolve member issues, which might involve researching information across different systems, collaborating with other departments, and finding effective solutions. This requires critical thinking and critical thinking skills.

● Account Maintenance: responsible for updating member information, processing address changes, and assisting with other account-related tasks.

● Educating Members: proactively educating members on their plan features, available resources (like wellness programs or online tools), and how to best utilize their benefits. January 2023 to July 2024 211 LA Administrative Assistant

● Call Center Specialist with Experience: Adept at managing high-volume call environments,

● Screen calls, take and deliver messages, provide information to callers

● Ability to plan, organize and meet strict timelines

● Maintain inventory of key documents including department Policies and Procedures, workflows and Desk Level Procedures

● Scheduled meetings and send out meeting notes and action items Courtney Lewis

***************@*****.*** 323-***-****

● Assisted with onboarding new employees

January 2020 to January 2023 The Midnight Mission Advocate

● Proficient Advocate possessing strong organizational, interpersonal, and advocacy skills in the management of multiple client needs.

● Expertise encompasses diligent appointment scheduling, effective meeting representation, and a history of successfully guiding individuals toward housing solutions and establishing vital connections with community partners.

● Ability to manage multiple client cases concurrently, ensuring seamless scheduling of appointments and consistent attendance at vital meetings.

● Demonstrated success in advocating for individuals to secure stable housing and establish meaningful linkages with key support services and community entities.

● Highly organized and resolute adept at managing a diverse caseload of clients, meticulously scheduling appointments, attending crucial meetings, and effectively facilitating housing placements and connections to essential community resources. June 2015 to Jan 2020 PATH People Assisting the Homeless Direct Care Monitor

● Aided with peer counseling sessions and case management services for the homeless and homeless Veterans for a non-profit organization.

● Ability to maintain effective working relationships with multiple departments

● Managed Care experience

● Answered the crisis hotline calls to provide crisis intervention services, located community resources for individuals needing shelter or rent assistance, and conducted safety planning to identify and illustrate methods to avoid or escape violent situations.

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