Customer Service Account Executive

DOUGLAS SORENSON

**** ***** ****** *****, *******, MN 55422 ************@*****.*** 952-***-****

EXECUTIVE PROFILE

Self-motivated sales and customer service professional experienced in hunting new sales opportunities and long-term client retention in a fast-paced team environment. Forty years of experience in relationship building and winning client trust through a complete understanding of all phases of the sales and production process.

SKILL HIGHLIGHTS

Exceptional negotiating skills

Revenue and profit maximization

Strong interpersonal skills

Creative problem solver

Strong client relations

Strategic account development

Energetic and driven

Excellent communication skills

Superior organizational skills

Excellent work ethic

Flexible/motivated team player

PROFESSIONAL EXPERIENCE

11/2016 to 4/2025

FedEx Office

Sales Customer Service Specialist-Minnetonka, MN

I have utilized my extensive sales experience to grow the accounts and build the customer base within my assigned client base.

I have shown the ability to build trust and confidence with my client base as well as my peers and provide ideas and solutions to both external and internal clients.

Proven ability to search out and find new opportunities by sharing ideas and experiences and utilizing my ability to gain client referrals.

I understand how to build trust and the importance that can mean to enhance the sales process.

I am always willing to share my experience and knowledge when helping to train and mentor others.

Consistently builds the FedEx brand and delivers the Purple Promise.

09/2011 to 05/2015

Account Executive

Advanced Response Systems Rogers, MN

Built a portfolio of ten new, profitable clients and generated $1.6M in sales.

Diligently contacted new and existing customers to discuss how their needs could be met through specific products and services.

Wrote proposals, communicated credit terms and other bid specifications.

Identified prospective customers by using business directories and networking with current clients.

Consulted with businesses to introduce them new product specs that could increase their revenue and increase internal profitability.

Consistently conducted face-to-face sales calls with business executives and directors throughout assigned territory.

Prioritized tasks and projects to meet aggressive deadlines.

02/2007 to 09/2011

Account Executive

PGI Companies Minnetonka, MN

Produced ten new accounts and $2.0M in sales.

Negotiated prices, wrote proposals and discussed terms of sales and service agreements.

Contacted new and existing customers to discuss how their needs could be met through specific products and services.

Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

Met with existing customers to review current services, recommend better solutions and expand sales opportunities.

11/2000 to 02/2007

Account Executive

Nahan Printing St. Cloud, MN

Brought in twenty new accounts and generated $3.6M in sales.

Negotiated prices, wrote proposals and discussed terms of sales and service agreements.

Awarded Presidents Club Member two years.

Contacted new and existing customers to discuss how their needs could be met while utilizing our specific products and services.

Prioritized tasks and projects to meet aggressive deadlines.

02/1995 to 11/2000

Customer Service/Account Executive

Instant Web Companies/IWCO Chanhassen, MN

Built a portfolio of twenty accounts and generated $6.2M in sales.

Negotiated prices, wrote sales contracts, communicated terms of sales and service agreements.

Awarded Presidents Club Member three years.

Contacted new and existing customers to discuss how their needs could be met through specific products and services.

Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

01/1984 to 02/1995

Customer Service Manager

Pressman Banta Corporation Chanhassen, MN

Started in the pressroom learning to run a variety of web presses while mastering complete 4cp color theory.

Customer Service Representative and inside Sales Representative for seven years.

Promoted to Customer Service Manager and managed a team of eighteen employees.

Assumed responsibility for team productivity and managed work flow to meet or exceed quality service goals.

Recognized as a strong leader of customer support staff by supervisor.

Facilitated inter-departmental communication to effectively provide customer support and increase sales.

Provided accurate, specific and timely performance feedback for employees.

EDUCATION

1984-1986

Associate of Arts: Business, Marketing and Math

Normandale College Bloomington, MN

1983

High School Diploma

Waconia Senior High School Waconia, MN

REFERENCES

Available upon request.

Contact this candidate