Behavioral Health Case Manager
Resume:
José A. (Tony) Candelario, B.A.
Clermont, FL. 34714
Cell #: 484-***-****
**********@*****.***
Objective: To utilize my professional, educational skills and life experiences in a position that will lead
The Agency I may represent, and the people we serve and myself to better development.
Experience:
01/23 – Present Park Place Behavioral Health (PPBH). PATH Program/Homeless Department. 200 Park Place Blvd. Kissimmee, FL. 34741
Case Manager
Duties Include:
Evaluate individual’s needs and develop an individualized Treatment Plan according to the need assessment upon admission to the PATH Program. Continuously monitor individual’s progress. Document all interaction with individual and or their family.
Develop a Needs Assessment Plans addressing the specific most urgent needs of the Individual with individualized and measurable treatment and therapeutic goals.
Complete the necessary documentation in the required time frame regarding the Individual’s mental status, responses to interventions, and progress toward treatment goals.
Staff Cases with Program Director, Program Supervisor, and other team member who are responsible for the individual’s care in order to provide effective multidisciplinary treatment.
Meet with individual’s Care Team, as needed to address the specific goals of the Individuals.
Adhere to the Policies and Procedures of Park Place Behavioral Health.
Engaged family members when necessary with individual’s consent.
Perform other duties that deem necessary by Supervisor.
Attend all mandatory training per agency policy.
Maintain confidentiality of clients.
Experience:
02/14 – 01/23 ADAPPT, G.E.O Facility. D&A - A Community Education Center. (Dept. of Correction Drug and Alcohol Treatment Center) 428 Walnut St. Reading, PA 19601, 610-***-****
Counselor/Therapist
Duties include:
Intakes and Process New Clients
Prepared and Evaluated Client’s Treatment Plants
Counseled Clients according to their D&A use & diagnosis
Prepared and Evaluated Client’s Discharge Summery Report
Conducted bi-weekly Individual Treatment Plan evaluation/progress
Conducted Weekly one-on-one Individual Counseling
Conducted Small D&A Support Groups and Document Group’s Activities
Conducted Family Session once a week and or as needed
CBT / MRT Weekly D&A Educational Workshop
Experience:
12/21 – 3/22 Help at Home - Formally, Known as Excel Home; Reading’s Office
147 N. 5th St, Reading, PA. 19602. 610-***-**** / 484-***-****
Branch Manage
Duties include:
Supervised homecare attendance. Conducted Monthly Home Visit to assure individual’s needs where being met
Provided training and orientation to new team/homecare staff members
Develops appropriate care plans according to client’s needs
Monitored to assured Policy and Procedures, are being followed
Supervised homecare staff time schedule. Communicates expectations and delivers constructive feedback.
Ensured that clients were receiving the quality care and are satisfied with the services they were receiving. Resolves client complaints and problems, documents issues, and prepared incident reports that are submitted to the state.
Networked to connect with new business and develop new relationships in the community and in order to expand services to existing clients
Managed office expenses (facilities, records retention, utilities, security, communications, IT) and associated vendors and delivery of services. Monitors costs and ensures that there is no over budgets spending
Communicated regularly with management, providing updated and activity reports as needed. Participated in staff meetings, agency sponsored in-services and team meetings as directed.
Stayed abreast of relevant trends, rules and regulations in the industry. Made recommendations to management for changes and improvements to enhance or improve services.
Performed other job-related duties as assigned.
Experience:
07/20 - 12/21 Reading Behavioral Health (RBH). 40 S 5th St, Reading, PA. 19602 610-***-****.
Therapist
Duties include:
Established positive, trusting rapport with Individuals and their families.
Pre-Diagnosed Mental Health Disorders, & Involve family in treatment.
Created individualized treatment plans according to Individual needs and circumstances.
Met with Individuals & family regularly to provide counseling, and to adjust treatment plans and goals as necessary to reflect on individual’s progresses.
Conducted ongoing assessments of Individual progress.
Involved family members and advises when appropriate.
Referred Individuals to outside specialists or agencies when necessary.
Maintained thorough records of Individual meetings and progress.
Followed all safety protocols and maintains client confidentiality.
Contributed to practice by accomplishing related tasks as needed.
Experience:
02/14 – 02/20 ADAPPT, Inc. D&A - A Community Education Center. (Dept. of Correction Drug and Alcohol
Treatment center) 428 Walnut St. Reading, PA 19601. 610-***-****
Counselor/Therapist
Duties include:
To Intake and Processed New Clients
Prepared and Evaluated Client’s Treatment Plant
Counsel Client according to their D&A abused Diagnosis
Prepared and Evaluate Discharge Summery Report
Weekly Individual Treatment Plan Supervision
Conduct Weekly Individual Counseling and Small D&A Support Groups
Document Small Groups Activities
Weekly D&A Educational Workshop (CBT)
Experience:
04/13 – 10/13 Berks Psychiatry Inc. 146 S 5th St Reading, P.A. 19602-1602 610-***-****
Therapist
Duties include:
Screened and Process New Clients, Child and Adult
Prepared and Evaluate Client’s Treatment Plant
Prepared and Evaluate Discharge Summery Report, w/a follow-up call in 2 wks.
Connect Clients with Outside Resource upon discharge
counsel Client according to their Psychological Assessment/Diagnosis
And or in whatever need they may have upon arriving for Therapy/Counseling
Do a Case Study once a mother
Supervised Individual twice a month
Experience:
06/10 – 02/13 Alternative Counseling Enterprise (ACE) 524Washington St Reading, PA 19602-1602
610-***-****/1002
Therapist
Duties include:
Screened and Process Intakes Clients, Children, Young Adult and Adult.
Prepared and Evaluate Client’s Treatment Plant
Prepared Discharged Summery Report
Connected Clients with Outside Resource upon discharge
counsel Client according to their Psychological Assessment/Diagnosis
needs
Experience:
03/07 – 09/10 Green Acres Outdoor Living, 1176 Mickley Rd, Whitehall PA, 18052 610-***-****
Assistant Operations Manager
Duties include:
Addressed any and all customers’ complaint related to service, scheduling and or deliveries.
Scheduled and Process daily, fuel deliveries and apply payments of thousands of dollars
Assisted administration with day to day operations
Scheduled and Process daily, fuel deliveries and payments of thousands of dollars
Prepared and maintain a daily work scheduled for all drivers
Called customers to remind them of their deliveries and or any changes
When needed, assisted front desk staff with sales, answering phone and any questions customer may have
Experience:
12/05 – 12/06 Holcomb Behavioral Health Systems, 1940 North 13th Street, Reading, P.A. 19604 610-***-****.
Therapeutic Staff Support (TSS)
Duties include:
Provided one-to-one services to autism child/adolescent and family.
Developed and implemented a service that assisted parent, guarding and school staff
Assisted clients’ reach their full potential in living an independent, positive and productive life
Maintained accurate records of billable services; provide and submit records in a timely manner as dictated by the program. Daily documentation of progresses on each individual objective developed by client’s provider.
Worked effectively as member of an interdisciplinary team. Deliver service according to client needs
Modeled techniques for parent and school that they can use with child in the development of the individual being serviced
Minimized unnecessary cost and expenditures. Maintain accurate pay roll records and submit to supervisor weekly
Experience:
04/92 – 01/06 East New York Diagnostic & Treatment Center, 2094 Pitkin Ave. Bklyn. N.Y. 718-***-****
Coordinating Manager/Director of Patient Relations/Managed Care Dept./Volunteers/Transportation
Duties include:
Investigated report of injuries and complaints, gathering comments, and informing appropriate clinical and medical staff. Act as an intermediary to clinic’s administration on behalf of Individuals and their families. When necessary crosses departmental line and interacts with staff at all levels within the organization.
Collected and evaluated data, gather information from Individuals and visitors and documented complaints, problems and concerns. Use these information patterns to identify that which may require reinforcement or corrective action.
Directed Patients to appropriate services and resources, including potential employment, and responds personally when other alternatives are not available. Utilized existing services and resources to meet Individual’s needs whenever possible in order to avoid unnecessary duplication of services.
Humanized the clinic’s environment by encouraging understanding and adherence by both staff and Individuals to the clinic’s philosophy regarding Individual’s rights and responsibilities as well as the clinic’s commitment to customer service. Educated health care professionals to the need to humanize the health care experience through new employee orientation; ongoing training programs and daily contact with the staff.
Facilitated A.A./N.A. 12 Steps Recovery Program and Small Support Group for the HIV/AIDS population of the Ryan White Program
Supervised day to day operations of various Departments: Volunteer Service Dept. / Managed Care Dept. / Transportation Dept. and Patient Relations Dept. Update Policy & Procedure Manual of the Patient Relations’ Dept.
Administrator on Duty (AOD) once every six weeks.
Member of Health & Hospital Corporation (HHC) Customer Service Committee.
Arranged and monitor Client’s Department Transportation.
Experience:
3/90 - 12/92 Marcy Correctional Facility, 9000 Old River Dr. Marcy, N.Y. 315-***-**** Hispanics Needs
Duties include:
Assisted new and due to be release inmate in the adjustment of a confined and or preparing for the free world.
Facilitated A.A./N.A. 12 Steps Recovery Program0, mandated prior to inmate’s board/court appearance
Assisted inmates in the illiteracy program.
Simultaneous & Consecutive Interpretation, translate written documents.
Experience:
9/88 - 3/90 Rikers Island Correctional Facility, Illiteracy Comprehensive Tutor.
Duties include:
Assisted new and due to be release inmate in the adjustment of a confined and or preparing for the free world.
Facilitated A.A./N.A. 12 Steps Recovery Program, mandated prior to inmate’s board/court appearance
Assist inmates in the illiteracy program.
Education: Bachelor's Degree from the College of New Rochelle at the
New York Theological Seminary (NYTS) 5 W. 29th St. 5th Fl.
Major: Psychology, Graduated May 1996, with a 3.4 average.
Certifications:
HIPPAA Confidentiality Training.
Numerous Training Certificates from RELIAS
150 Hours Training by the N.Y.S. Department of Education
Innovations in Managing Insomnia Across the Lifecycle -TPIM
Adult & Infant First Aid/CPR/AED Training – America Red Cross
Certified HIV/AIDS Pre/Post Test Counseling, by Cicatelli Associates & HIV Rapid Testing
Introduction to Medical Interpreting, plus 40 Hrs. of Multilingual interpreters by Bridging The Gap
100 Hours Certificate in "Community Relations & Suicide Prevention" by the City of N.Y. Dept. of Correctional Services
3 Hr. Seminar, Antipsychotic Agents: Effective Long-Term use in Psychotic Disorder “Continuing Nurse Education”
Adult ADHD in Practice: Are We Missing - The Postgraduate Institute for Medicine (TPIM)
Managing Insomnia: Guidelines, Evidence, Safety & What Matters to Individuals & Their Family - TPIM
Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania - University of Pittsburgh School of Social Work, PA Child Welfare Resource Center.
Skills:
Good General Office Skills
San-data Software for Home Care
ALERT CADET (Alertcadet.org)
Advance Training Institute (ATI.org)
Character First Inst. (Characterfirst.com)
International Basic Life Principles (iblp.org)
Excellent Personal / Customer Relations Skills
Microsoft Publisher, Print Shop Deluxe II & III
Pennsylvania Commercial Driver License (CDL-P).
Member of United Chaplain, State of New York, Shield # 753
IBM Comp. Knowledgeable. Microsoft Word/Power Point/some excel
Fully Bi-lingual (Spanish/English) Simultaneous & Consecutive Interpretation,
Translate written documents.
REFERENCES AVAILABLE UPON REQUEST
“Character does make a difference”
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