Customer Service Data Entry

REYNEE Y. JONES

**** ******* ** • Fort Pierce, FL 34951

n 870-***-**** )n ***********@*******.***

Professional Summary

Dedicated and detail-oriented professional with over 30 years of customer service and administrative experience in insurance, law enforcement, banking, and healthcare settings. Skilled in multitasking, communication, and handling sensitive information with professionalism. Seeking to leverage extensive background in client relations and office operations as a receptionist.

Core Skills

Patient Scheduling & Front Desk Coordination

Electronic Medical Records (EMR)

Insurance Verification & Claims Processing

HIPAA Compliance & Confidentiality

Multi-line Phone Systems & Call Handling

Data Entry & Documentation Accuracy

Problem Solving & Critical Thinking

Customer Service & Communication

Professional Experience

Pilot Catastrophe Services, Inc. — Claims Insurance Adjuster (Seasonal) Mobile, AL 2004 – 2024

• Investigated insurance claims for coverage, liability, and damages.

• Interviewed claimants, witnesses, and coordinated with policyholders.

• Maintained detailed records and handled sensitive personal and property data.

• Delivered excellent customer service under high-stress situations. State Farm Insurance — Claims Support Representative Highland, AR 2008 – 2010

• Assisted policyholders with insurance claims and policy inquiries.

• Processed documentation and coordinated with adjusters and clients.

• Ensured accurate data entry and maintained compliance with privacy laws. Sharp County Sheriff’s Office — 911 Dispatcher

Ash Flat, AR 2005 – 2007

• Handled emergency and non-emergency calls, maintaining calm under pressure.

• Communicated with law enforcement, medical personnel, and the public.

• Maintained detailed call logs and ensured confidentiality of sensitive information. FNBC Bank — Customer Service Representative

Hardy, AR 2002 – 2004

• Assisted clients with transactions, account management, and inquiries.

• Balanced daily reports and maintained attention to detail and accuracy. South Umpqua Bank — Bank Teller / Customer Service Eugene, OR 1995 – 2002

• Provided front-line customer support and account services.

• Processed deposits, withdrawals, and loan payments with accuracy and integrity. Additional Experience

Community Health Aide — Assisted in providing community-based healthcare and administrative support, focusing on patient communication and resource coordination. Education

Arkansas State University — Jonesboro, AR

Completed Basic College Courses, 1980

Patrick Henry High School — San Diego, CA

High School Diploma, 1975

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