Customer Service Sales Executive

CONTACT

Cypress, California *****

***- ***-****

**********@*****.***

PROFESSIONAL

SUMMARY

Dynamic Sales Executive with a

proven track record at Podbean

Inc., excelling in relationship

building and sales strategy.

Achieved over $350K in annual

sales while leading customer

journeys. Expertise in SaaS

software and a strong focus on

customer service drive

exceptional results and foster

lasting partnerships.

SKILLS

■ Sales strategy

■ Customer service

■ Product knowledge

■ Relationship building

■ Sales expertise

■ Sales presentations

■ Sales team leadership

■ Objection handling

■ Client acquisition

■ Data analysis

■ Staff management

■ CRM software proficiency

■ Territory management

■ Sales funnel management

Customer relationship

management

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■ Webinar hosting

■ Performance metrics

■ Sales coaching

■ SaaS

BRIAN WILSON

TERRITORY SALES MANAGER

EXPERIENCE

Sales Executive Podbean Inc. - Las Vegas, NV

07/2022 - Present

Built multiple customer relationships and cultivated long-term partnerships through online meetings and product

demonstrations to fast track sales revenue.

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■ Scheduled meetings and followed up on customer needs. Addressed customer questions and concerns regarding prices and products.

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Worked with the VP to negotiate terms and conditions for large clients.

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■ Successfully closed over $350K in sales annually. Maintained strong relationships with key customers and stakeholders.

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■ Negotiated and closed deals with vendors and company partners.

■ Prepared quotes and proposals for new and existing products. Collaborated with marketing teams to develop promotional materials, advertisements, campaigns, and events.

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Attended industry events and conferences to promote company products and interact with potential customers.

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Provided training sessions for new employees on product features, benefits, and selling techniques.

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Utilized CRM software tools to track progress towards sales targets on a daily basis.

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Monitored competitor trends and market shifts to maintain company relevance.

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Senior Sales & Marketing Manager TROJAN PROFESSIONAL SERVICES, INC. - Los Alamitos, California

12/2019 - 09/2020

Company Overview: Firm provided software for dental offices, which offered a myriad of services and features, including benefits coverage, patient onboarding, and others

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Directly responsible for managing sales and marketing operations, establishing sales goals, marketing strategy development, managing key client accounts, sales presentation development, maintaining sales records, and handling a wide variety of special projects

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Spearheaded project for 14-day trial of Trojan Professionals Dentify solution, resulting in the firm's first-ever web-based free trial for new customers to try the program without contractual or financial commitment

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Above initiative resulted in driving significantly more prospects to consider Trojan Professional Services versus the standard sales method requiring a contract before use

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Introduced lunch and learn events on site for consultants and prospects, enabling then to learn hands on about Trojan Professional Services offerings

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Firm provided software for dental offices, which offered a myriad of services and features, including benefits coverage, patient

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onboarding, and others

Lead Development/Inside Sales Manager, IBM ecommerce Solutions & Digital Experience IBM - Costa Mesa, California 01/2014 - 09/2019

Responsible for leading business development, sales strategy development and deployment, training and supervising sales staff, sales pipeline development, managing channel sales cycles, leading KPI and team updates during executive briefings, staff performance evaluation, and customer relations

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Managed solutions for supply chain, customer analytics, cloud, MFT, big data, ECM, eDiscovery, records retention, compliance, ecommerce, CRM, and employee empowerment and

collaboration

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■ Responsible for $15 million in revenue

Presided over a sales operation which consistently met all companywide expectations

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Achieved 135% attainment in Q4 17 and 106% attainment in FY 17, which exceeded all goals

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Built future pipeline of net, new opportunities in excess of $97 million in first year in role

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Recipient of 100% Quota Attainment Award for FY 11 through FY17

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Manager, ECM Inside Sales IBM - Costa Mesa, California 01/2011 - 12/2014

Responsible for managing daily inside sales operations, sales pipeline management, managing employee lifecycles (from onboarding to off-boarding), business plan development and execution, managing sales quotas, sales strategy development, sales forecasting, assisting sales reps in developing key client relationships, staff performance evaluation, key staff recruitment, and customer relations

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Worked closely with reps, as well as internal teams in forecasting, planning, and attaining quarterly sales targets

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Managed a $100 million sales pipeline, and consistently achieved all quarterly and annual sales targets

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Developed strong relationships and referrals with senior management at designated accounts

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Planned and led sales campaigns which met with consistent success

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Inside Sales Representative IBM - Costa Mesa, California 01/2007 - 12/2014

Responsible for inside sales, developing strategies and execution plans for customer events, developing strategies and communications plan for local sales teams, client relations, and other inside sales-related functions

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■ Planned and executed all regional proactive strategies Worked with IBM Field Marketing to create customer events designed to increase revenue spend

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Events included conferences, luncheon presentations, NFL and MLB events, PGA Gold hospitality, and many theirs

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■ Generated more than $30 million in net new pipeline annually Created contract management program, which greatly enhanced local sales team performance

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■ Spearheaded new account acquisition, and increased spend among existing customers

EDUCATION

Completed coursework towards Network Administration Certification

Boston University - Massachusetts

Completed coursework towards Liberal Arts Studies

Middlesex Community College - Massachusetts

Contact this candidate