Customer Support Service

Pawel Olechowski

tel - 860-***-****

email : **************@*****.***

Dynamic versatile and resourceful professional with valuable customer support and problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction. Pro-actively contribute to the improvement of the working environment. Highly developed organizational and managerial skills accustomed to maintaining hight productivity level with heavy workloads.

Education - Lincoln Institute

Assosiate degree in Culinary Business Arts

NYS Certified Application Counselor

Professional experience

Member Navigator EmblemHealth • New York, NY

December 2023 to October 2025

Provide support and assistance to mainstream Medicare, Medicaid, HARP, Child Health Plus and Essential members telephonically (inbound and outbound) with a variety of non clinical healthcare and membership needs: completing health care gaps, health related assessments, and state required applications to ensure continuous eligibility of healthcare coverage.

Facilitate and aid Medicaid, HARP, CHP members as NYS Certified Application Counselor with state redetermination process including educating members on state qualifications, necessary proof of income and associated documents while completing required applications and submission to the state.

Proactively lead, facilitate, and assess member experience through targeted Medicare member outreach, including members with multiple complex issues, grievance and appeal cases as well as access to care challenges to continually improve healthcare performance and consumers assessment to provide high quality services.

Retain members targeted for termination of plan due to lack of premium payment. Assist member in payment options and avoid loss of coverage.

Senior Account Manager Global Management Solutions, Inc • Norwalk, CT

July 2017 to March 2023

Directed and motivated staff in Multiple locations ensuring highest level of performance achieved was met on daily basis •Ensured optimum staffing to deliver and maintain high quality customer service

Developed/scheduled monthly, quarterly and annual maintenance projects • Researched, trained and implemented new product/equipment with compliance of company set standards.

Skills

Customer service – Productivity software – Time management –Scheduling – Inventory Control – Purchasing – Payroll -

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