Customer Service Front Desk

Sameena Hankerson

*********@*****.*** 973-***-**** Charlotte, NC

SUMMARY

Dynamic professional seeking Front Desk role with 12 years of experience in customer service and administrative support. Proven track record as a Front Desk Receptionist, excelling in communication, guest services, and organizational skills. Adept at managing inquiries, maintaining records, and delivering exceptional customer experiences in fast-paced environments.

WORK EXPERIENCE

Avis Budget Group Newark, NJ

Rental Sales Agent Jun 2024 - May 2025

• Deliver exceptional customer service by assisting clients with vehicle rentals and addressing inquiries to enhance satisfaction.

• Facilitate vehicle rental processes efficiently while promoting and upselling additional products and services to meet customer needs.

• Ensure a seamless and positive travel experience for customers by maintaining a welcoming and informative presence at the airport counter.

Southwest Airlines Dallas, TX

Flight Attendant May 2023 - Mar 2024

• Delivered exceptional hospitality and customer service to all passengers, enhancing their travel experience.

• Ensured passenger safety by maintaining compliance with all security regulations and protocols.

• Provided in-flight service, including the distribution of beverages and snacks to passengers. Allied Beverage Group, L.L.C. Elizabeth, NJ

Customer Service Representative May 2021 - May 2023

• Delivered exceptional customer service by effectively managing and responding to incoming calls, emails, and other communication channels, ensuring customer satisfaction and resolution of inquiries.

• Maintained a high level of professionalism in all interactions, contributing to the enhancement of customer relationships and loyalty.

Mother's Love Daycare Irvington, NJ

Front Desk Receptionist Sep 2015 - Mar 2020

• Delivered excellent customer service by addressing inquiries and resolving concerns efficiently.

• Accurately documented and updated customer information, ensuring timely and correct record-keeping.

• Adhered to company procedures and maintained a perfect attendance record. RWJBARNABAS Belleville NJ

Registrar Mar 2012 - Sep 2015

• Managed patient registration processes, ensuring accurate and timely collection of personal, insurance, and medical information.

• Coordinated with medical staff to facilitate smooth patient admissions and discharges, enhancing overall patient experience.

• Verified insurance coverage and obtained necessary pre-authorizations, reducing claim denials and ensuring compliance with policies.

• Provided excellent customer service by addressing patient inquiries and resolving issues promptly and professionally.

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EDUCATION

George Washington High School

High school diploma, General Education

Danville, VA

Jun 2010

SKILLS

Windows • Communication Skills • Time Management • Typing • English • Customer Service • Microsoft Word • Microsoft Office • Cash Handling • Guest Services • Sales • Cash Register • Organizational Skills • Bartending • Cleaning

• Guest Relations • Cashiering • Phone Etiquette • Host/Hostess Experience • Retail Sales • Medical Office Experience

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