Call Center Customer Service
Resume:
KATHLEEN LANSING
Jackson, TN
*************@*******.***
Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving- skills. Adept at providing exemplary customer service, coaching, and mentoring employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and well-rounded background in optimizing employee performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise as follows:
• Customer Service • Data Entry/Accuracy • Administrative Support • Relationship Building • Record/File Management • Staff Training/Coaching • Client/Vendor Relationship • Performance Evaluation • Team Collaboration • Problem Solving • Call Center Experience WORK EXPERIENCE
NATIONAL FIELD SUPPORT REP 1 – February, 2025 to September, 2025 Spectrum/Charter – Town & County, MO
• Support Field Technicians by troubleshooting service problems at customer locations.
• Using technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues (SMART Program (Systematic Mgmt. Assignment Routing Tool), AOS (Agent Desktop Tool used for Positive Work Orders, Trouble Calls & Special Request Orders) and CHALK Charters Collaboration & Documentation Tool) FLEET MANAGER - February, 2023 to January, 2025
LTI Trucking Company - Madison, IL
• Establish one-on-one relationships with drivers to sustain and uphold team-oriented culture •
• Dispatch fleet of professional drivers and work collaboratively with them and other operations personnel to provide safe, on-time delivery of freight to customers •
• Enter, edit and update appropriate information in an internal computer system •
• Collaborate with safety, human resources, billing, and other internal departments as necessary UNDERWRITER – May, 2017 to January, 2023
Kemper Life Insurance Co. – Maryland Heights, MO
• Analyze Life Applications to determine the risk of insuring a client. Achieving the balance between risky and cautious decisions
• Screen applicants based on criteria
• Evaluate recommendations from agents and underwriting software
• Contact field reps, medical personnel, and others to obtain further information
• Determine coverage, face amount and premiums
UNDERWRITER – January, 1993 to December, 2016
Travelers Indemnity Co – Naperville, IL
• Advanced consistently through the organization through proficiency in increasingly complex roles and responsibilities.
• Expanded company relationships and products with agent/brokers through cross-selling, relationship building, collaboration and excellent customer service
• Underwrite, manage, and propose new and renewal business with authority under company guidelines while retaining clear documentation of decision, rate, commission, and contracts through oral and written communication etiquette with upper management and team members
• Facilitated communication between counterparts to promote growth within the marketplace
• Executed surety bonds, coded surety obligations, processed billings, assisted in collections, and populated multiple systems with sensitive account information EDUCATION
Associate of Sciences in Health Sciences / Medical Billing Ultimate Medical Academy
January 2018 to December 2018
Accounting
College of DuPage January 2009 to December 2009
Diploma in Secretarial Sciences
Robert Morris University
January 1988 to December 1988
SKILLS
• Providing exceptional 31 years of customer service while ensuring satisfaction and customer retention
• Training and coaching new employees to improve their performance and productivity levels.
• Interacting with customers to educate them with company products and services
• Initiative-taking, adaptive learner, and committed team player with a strong work ethic Proficient in MS Office (Word, Excel, and Outlook); Typing Speed 89 WPM
• Financial service
• Asset Protection
• Order Entry
• Willingness & Eagerness to keep learning and growing
Contact this candidate