Customer Service Office Administrator

Kristan N. Fenkl

EXPERIENCE

Health Insurance Solutions RJM Inc. Sept 2024 to currently

Office Administrator

• Representing clients for Medicare Advantage, Medicare Supplement and Affordable Care Act at an Insurance brokerage office.

• Answering inbound/outbound telecommunications

• Scheduling Agent referrals in person or via remote enrollment

• Office proficiency using document management via MedicarePro, Thryv, Google Workspace, Microsoft Copilot, OneDrive, Microsoft programs

• Pre-certification Health & Accident/Disability Insurance through Kaplan Financial Ashfield Healthcare Nov. 2021 to Feb. 2023

Healthcare Communicator Remotely

• Representing clients on a variety of projects via inbound/outbound telecommunication

• Maintain excellent quality standards for all client programs

• Adhere to program scripts and guidelines

• Accurately collect information required by individual programs and correctly capture it in specific

• program databases

• Exhibit effective communication and telephone management skills,

• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand

• Medical terminology

• Possess effective organizational skills, including working with multiple projects simultaneously

• Adhere to all company policies and Standard Operating Procedures,

• Display flexibility within the department to maximize utilization

• Performing administrative duties

• Safeguards patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) Vista Dental / Inter-med Incorporated Sept 8, 2016 – Feb 1, 2019 Inside Sales Representative

• Maintain and exceed monthly sales goals and benchmark timelines

• Prospecting new customers, building a client base and motivation for assigned regions.

• Knowledge of Endodontic terminology and dental product application understanding

• Utilize excellent people skills to close the sale on proprietary dental instruments and product line

• Data entry skills with a customer service focus to resolve product issues, questions, or logistic needs

• Strive to exceed industry standards for quality systems and quality assurance

• Obtains proper information for new sales prospects by researching market trends

• Proficient with software: Fishbowl, Goldmine, Outlook, Microsoft Word, PowerPoint, Excel Diversey / Sealed Air Diversey Care Sept 5, 2012 - Oct 17, 2014 Customer Care Coordinator

• Maintain and exceed monthly sales goals with strong analytic skills

• Prospecting new customers, building a client base and motivation for assigned regions.

• Knowledge of Endodontic terminology and dental product application understanding

• Process orders and Maintain Records for Customers, End Users, and Sales Representatives,

• Resolve Customer issues: Order Tracking, OS&D’s, Returns, Credits, Carrier Complaints,

• Rush/Expedited Orders, Service Calls, SDS Sheets, Pricing inquiries, Product Inquiries

• Development of professional relationships with internal and external clients,

• Obtain proper information for New Sales Prospects, and Where to Buy, Maintain the “Daily Agenda” to uphold office processes are being coordinated

• Strong Understanding and Continuous Learning of Diversey Care Products along with Product

• Care features Proficient with JD Edwards, Outlook, Microsoft Word, PowerPoint Excel Education: 1996-1997 UW La Crosse University Education Major – Elementary School Music Teaching Active in Computers, Arts, Special Needs Advocate, Community Service 1997-2012 Gateway Tech College WI.

Contact this candidate